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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,633 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,633 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      3.0
      Sep 19, 2019

      Change for the sake of change

      Sbs customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      High payout ability if you are a good salesman

      Cons

      All they care about in CCP role is that you ask the "fries with that" question to offer up sales and cross sales on EVERY CALL. If you are not conformable with selling for the sake of selling because your job depends on it, look elsewhere.

      3.0
      Jan 10, 2019

      Great Company but some Mid-Level Leadership Needs to go

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, great people, opportunities to build a career

      Cons

      Your experience is completely dependent on your team. I think it's a great company to work for, but once my team stopped being supportive of the team as a whole it became unbearable. Work/life balance is talked about a lot as a positive, but I worked late a lot of the time. I worked too much for a place that compensates below your market value. Leadership on my team become non-existent, they cared more about their success then the teams.

      3.0
      Sep 11, 2018

      Platinum Customer Care Professional

      Platinum customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits- PTO/Sick/401K/Medical/Dental/Vision/Legal/Corporate Discounts and many more..

      Cons

      Just another number sitting providing customer service and offering (sales) to cardmembers - not valued as a CCP.. even if meeting metrics..

      Viewing 154 - 156 of 18,633 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 21,991 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.