American Express reviews

4.1

81% would recommend to a friend

(18,633 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,633 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Feb 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Working from home on Fridays. Coffee chat culture. Not much stress/pressure but job can be boring. Flex days are given.

Cons

The culture is very cliquey. Office politics is more important than one’s work ethic. Lack of support from HR. Lack of support from colleagues. Terrible on boarding process. Huge if not major disconnect from upper management to lower management - plenty of miscommunication.

4.0
Dec 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent work/life, flexible schedule, young company, smart people, great offices in lower Manhattan, prestigious brand, long term view, exciting new CEO

Cons

Below market pay, bad groups have no work/life balance, few promotional opportunities, matured business model, extremely political, not a meritocracy, takes forever to make decisions / not agile, many middle managers are incompetent, managing up is rewarded while managing down has been increasingly disregarded, constant reorgs, absurd amount of time spent on planning processes and decks for internal consumptions

1.0
Oct 16, 2017

Awful Amex

Recommend
CEO approval
Business Outlook

Pros

honestly, cannot think of any positives

Cons

Horrible salary, terrible employee morale, always behind in technology, unfair to employees

Viewing 157 - 159 of 18,633 Reviews

Glassdoor has 21,991 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.