Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,633 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,633 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      1.0
      Aug 9, 2015

      Disgusting treatment of employees

      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co workers are very close. Some travel benefits but decreasing over years.

      Cons

      Management is more concerned about efficiency and quality. Platinum and centurion card holders serviced by same people. Paying minimum wage and getting "call center" people instead of travel professionals.

      2.0
      Jul 26, 2015

      Too corporate, political

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company does take a lot of interest in the health and success of its employees. A lot of money and effort is spent on training employees and helping them have the career path they desire while there.

      Cons

      Between the many layers of mid and senior management, inter-department grumblings and red tape, and a workforce overrun with self-serving employees, I found Amex to be one of the least healthy employment environments I experienced in New York. I would not recommend it to a friend.

      2.0
      Jul 5, 2015

      Welcome to Corporate!

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      On the surface, good benefits and contemporary workplace environment...nice corporate window dressing...American Express will teach you early on what the corporate world is all about. As soon as you know more than your "Leader" or want to become more visible, either you will leave on your own or get caught in a re-engineering downsizing. Band 40 and above is reserved for corporate survivors...and they can be ruthless..The leadership incompetency is almost laughable save the impact on rank and file staff, who usually pay for it through job loss.

      Cons

      If you can lose yourself in the organization or develop a network of "Guardian Angels", you will be OK for the short term. Develop your political skills and be prepared to back the front runners. Learn to perfect the art of "bobbleheading". Just remember that, at some point, you will get thrown out like a bag of garbage...2014 Net Income was at an all time high of $5.9B, yet Chenault and Campbell felt they needed to send a "message" to Wall Street that they meant business by cutting 4,000 employees. 45% were ages 50 and above...

      Viewing 169 - 171 of 18,633 Reviews
      Related searches: American Express jobs | American Express salaries | American Express benefits | American Express interviews | American Express conversations
      ReviewsAmerican Express reviews

      Glassdoor has 21,991 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.