American Express reviews

4.1

82% would recommend to a friend

(18,689 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,689 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Jul 28, 2012
Recommend
CEO approval
Business Outlook

Pros

It's a large company with a lot of interesting technology. Looks good on your resume. Thats a good thing because you will always be thinking about leaving.

Cons

So many internal services are outsourced that it is very difficult to get anything done well or in a reasonable period of time. It is frowned upon to mention this. I've really never seen anything like it. Low salaries. Extensive offshoring means US salaries are driven down and quality of work for offshore is much lower than most onshore. But it's cheap which is all anyone seems to care about. It's never hit me but there are often reorgs with good people losing their jobs for no apparent reason. This makes everyone nervous whenever there is a change and alot of people always have one eye on the next job as a result.

4.0
Jul 28, 2012

Fantastic place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Growing, great values, people friendly

Cons

Conservative and slow ... Slightly bureaucratic

5.0
Jul 28, 2012

Great Company Great Career

Recommend
CEO approval
Business Outlook

Pros

It is a great company with good work life balance. The senior leadership is really nice. The benefits are decent and we get a lot of time off which is great. You can move around the planet which I have been able to do. Finally, you can have multiple careers in sales, marketing and finance if you so wish too which keeps things interesting.

Cons

It can be a little too NY centric in Senior Management which can limit careers for those living in other large cities. Also the benefits while OK could be better especially medical and dental. Also some of the more recent acquisitions have not been the best and we are dealing with those issues now.

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Glassdoor has 22,054 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.