American Express reviews

4.1

82% would recommend to a friend

(18,653 total reviews)
avatar

Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Sep 2, 2013
Recommend
CEO approval
Business Outlook

Pros

Good wage & medical benefit with spacious work environment in good location.

Cons

Senior management is not transparent & not informative of sudden changes in operation which lead to confusion & negative effect. Behavior issue in favor of their own group of people & misjudge the staff, senior management still doing it. Too many online survey and training which really a burden for staff to complete after office hour. It become a waste due to the metrics result doesn't reflect the actual local market situation, IT support outsource to other country which has language barrier & speed is slow take few hours or even more where as has own IT staff they fix it right away. Due to Politic, Hierarchy & Pride on senior management make things worsen.Getting candid feedback from staff before exit the company should be a help to alert them but nothing change so far. Again top management never notice this from ground level except the report only from senor management.

4.0
Aug 31, 2013
Recommend
CEO approval
Business Outlook

Pros

Good salaries, employee benefits, strong company values, multicultural, with career growth opportunities

Cons

Certain roles can be quite stressful, and the American model is not for everyone. Often there is reengineering and employee might be made redundant.

Viewing 18289 - 18291 of 18,653 Reviews

Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.