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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,644 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,644 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      4.0
      Apr 20, 2018

      It's up to you how far you will grow

      Mis analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I started at American Express as a CCP. During my 9 year employment I held 7 positions. This company allowed me to grow, learn and choose my own path to success. Don't get me wrong it's not a perfect place by any means but the company puts women and minorities on a more level playing field. They offered benefits for life partners from the beginning, held cultural events designed to teach you about the world and even brought in financial advisers to help you shape your financial future into retirement.

      Cons

      The cons are the same at any company. There were managers/leaders that were not a good fit for their role. The systems used inside the company were not always reliable or efficient. Etc.

      4.0
      Nov 14, 2017

      Director

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work/life balance, flexibility to work from home once or more a week.

      Cons

      Very limited career development opportunities. People are forced to take numerous laterals until a possible promotion opens up at the right time in the right place. Too many talented, high performers stuck remaining in roles as a result.

      5.0
      Oct 16, 2017

      Stable company with excellent pay and benefits

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home and schedule flexibility . Excellent pay with bonuses and great benefits. Many opportunities to interim in other positions

      Cons

      Difficult card members, on the phones majority of shift. No office relationships, everything is virtual. Sales pressure and hog quotas to meet

      Viewing 235 - 237 of 18,644 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 22,002 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.