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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,641 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,641 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Sep 23, 2017

      Great Work/Life Balance!

      Executive assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amex gives most of their employees the flexibility to work from home as needed. Now that I don't have that anymore, I really miss it. They also have great programs such as summer flex days and to buy vacation time. It is also in a wonderful location - right by the Statue of Liberty. They also have set up the organization structure so that the administrative staff is not overwhelmed.

      Cons

      The biggest elephant in the room that no one really talks about is that the administrative staff are not included in bonuses. These people really work hard for their leaders and need to be included. We even set up these compensation meetings only to be excluded.

      2.0
      Sep 4, 2017

      Engineer

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice cafe. Most of the employees were very nice.

      Cons

      Middle and lower Management has no idea what they are doing. Directors change jobs faster than anyone can learn a job, it's nightmarish. Work space is noisy, impersonal and sterile. They claim this great culture, but really people are scared and stressed out all the time.

      3.0
      Sep 1, 2017

      A great company to work for under the right leader

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/Life Balance - if you find a group where this applies, it's no longer a given. Vacation Time - generous vacation time and sick Location - conveniently located to all transportation Maternity/Paternity time off policy - generous

      Cons

      Salary - lower than other financial services firms Politics - very few people say what they mean and there is a strong passive-agressive culture Leadership - less of a meritocracy and more of a popularity contest, some leaders openly admit to not knowing what they are doing and expressing little interest in learning Benefits - very expensive costs for healthcare

      Viewing 238 - 240 of 18,641 Reviews
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      Glassdoor has 21,999 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.