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American Family Insurance

Engaged Employer

American Family Insurance reviews

3.3

48% would recommend to a friend

(694 total reviews)
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Bill Westrate

56% approve of CEO

50% positive business outlook

Reviews by job title

694 reviews

Reviews about "Compensation"

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2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Starting pay is pretty decent.

Cons

The metric system changed too often making it difficult to keep up with what the goals were. Also, policy only applies when you receive a survey. It’s not enforced on everyone. Policy says to call a customer back if the call disconnects prematurely. If you do not call back and do not received a survey then there are no repercussions. If you do get a survey you may be penalized.

3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company benefits, bonus structure, wellness incentive, and engagement for remote workers

Cons

Once you're in claims, you're stuck! There is no room for growth to move to other departments outside of claims, even with a degree that permits. The workload is HEAVY & the training is terrible, Be prepared to learn as you go while still juggling claims coming in.

Viewing 4 - 6 of 694 Reviews

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