Pros
The other agents were great.
Cons
The training is poor. Trainees are expected to sit in the training room for hours listening to the bosses. Expect to work at least 10 hours on call days and 12 hours on sales days. The bosses frown on agents taking breaks and lunches. Agents are expected to make one call after the other. Talking to other agents is frowned on, too. Agents are expected to go from one house to another on sales day. Taking breaks and lunches is frowned upon on sales days, too. It is 100% commission, which is ridiculous! The big boss doesn't hesitate to embarrass agents if they don't live up to his expectations. He may embarrass someone anonymously, but the other agents all know whom he is referring to. AIL prides itself on honesty. That's a joke. Everything they tell agents and customers is a lie. Employees basically work for free on call days. If agents aren't calling constantly, the managers ask why and then shame agents. My immediate supervisor criticized me on a regular basis. She didn't like my voice and thought I wasn't friendly enough on the phone. I asked the manager if he could go with him one day. My immediate supervisor went with me and then stole sales from me. I was told I had $3,000 in sales credited to me, and that I'd receive the money in 10 days to two weeks. I kept asking where the commission was. I was given a different answer every time I asked. After 5 or 6 weeks, I was told by a manager that the company had paid the commission. I asked who received the money because I hadn't. The manager said he'd investigate and let me know. I told him I knew who received the money--my immediate supervisor. He lied and said the money was paid to my bucket list. What? That was another lie. I quit. I was fed up with working 70 hours a week for free, and I was fed up with the lies and how employees are treated. American Income Life stinks! Working at AIL was the biggest mistake I ever made. I'm glad I no longer work there. I wish I had never started.
