employer cover photo
employer logo
employer logo

American Income Life

Part of Globe Life

Engaged Employer

American Income Life Customer Service (CSR) reviews

2.5

21% would recommend to a friend

(44 total reviews)
avatar

Steven K. Greer

46% approve of CEO

21% positive business outlook

Customer Service (CSR) employees have rated American Income Life with 2.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. American Income Life is rated 31% below average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

44 reviews
4.0
Dec 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Great opportunity to build your own business.

Cons

Just like with any new business, you need to put in a lot of work to get good results.

avatar
American Income Life Response
2y
Thank you for your feedback. We're happy you're enjoying the entrepreneurial aspect of this position and the opportunity to build your own business with persistence and hard work. Thank you for your hard work and contribution to our team's success. Best wishes for a long and successful career!
5.0
Jun 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Great potential happening as the company is advancing

Cons

Lack of technology resources which are actively being worked on.

avatar
American Income Life Response
3y
Thank you for taking the time to give us feedback. We're happy to have you on our team and appreciate your contributions to AIL and our mission of helping provide financial protection to our customers. We wish you a successful and productive future ahead with AIL.
1.0
Apr 19, 2023
Recommend
CEO approval
Business Outlook

Pros

The only pro is that it was a remote position.

Cons

Management only cares about your average handle time. They don’t care about quality at all. Back to back phone calls that consist mostly of elderly people who have been taken advantage of by agents.

avatar
American Income Life Response
3y
Thank you for your feedback. We're sorry your time with AIL didn't meet your expectations or ours. We invite you to send us an email to AILfeedback@ailife.com with more department and supervisor details so that we can look further into your experience and take the necessary steps to correct this situation and make our team members' path to success more productive.
Viewing 13 - 15 of 44 Reviews

Glassdoor has 5,233 American Income Life reviews submitted anonymously by American Income Life employees. Read employee reviews and ratings on Glassdoor to decide if American Income Life is right for you.