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American Income Life

Part of Globe Life

Engaged Employer

American Income Life Customer Service (CSR) reviews

2.5

21% would recommend to a friend

(44 total reviews)
avatar

Steven K. Greer

46% approve of CEO

21% positive business outlook

Customer Service (CSR) employees have rated American Income Life with 2.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. American Income Life is rated 31% below average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

44 reviews
2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

You can make fast money

Cons

You will never own your book of business as advertised. Misleading on several major aspects they used as selling points. Boot camp never ends. It's 9-9 seven days a week. Overabundance of unnecessary meetings. Lots of beratement to contractors. Ethical issues reported & no punishment.

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American Income Life Response
2mo
Thank you for your feedback regarding your time with American Income Life. We appreciate the time you spent as a member of our team and wish you all the best in your future career path.
2.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

My trainer was not rude

Cons

Lots of information, their system was very confusing

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American Income Life Response
7mo
Feedback like this is valuable. Although life insurance isn't always recognized as something people need, we know that it is important. Thank you for your contributions, and best wishes for the future.
5.0
Oct 16, 2025
Recommend
CEO approval
Business Outlook

Pros

high earnings flexable schedule work & family balance

Cons

starts out a bit slow there is a learning curve but if you follow the directions given to you it will all work out

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American Income Life Response
9mo
We’re glad you are enjoying being a member of the American Income Life team and appreciate the financial and personal opportunities available to Customer Service Representatives. Best wishes for even more years of success at American Income Life.
Viewing 1 - 3 of 44 Reviews

Glassdoor has 5,233 American Income Life reviews submitted anonymously by American Income Life employees. Read employee reviews and ratings on Glassdoor to decide if American Income Life is right for you.