Pros
Simply, the residents. The residents are why so many people continue to stay at the facilities. So many lovely people who need cared for.
Cons
Extremely poor communication throughout the company, although some buildings are better at this than others. Unfortunately, there is no balance between work and home. The expectation is that managers will be available 24x7 to pick up hours, take phone calls, etc., and they are not compensated for it. It is not a family-friendly culture. The stress and workloads are high, nearly impossible to manage, for floor staff and managers alike. Unfortunately, bonuses offered to the DNS's and the ED's contribute to the problems, as they are highly rewarded for keeping floor staff to a bare minimum, inflating ADL scores, cutting any staff perks etc. There is an incredible amount of micro-managing throughout, stifling those who might otherwise bring a great deal "to the table", and exhausting those who are expected to carry out the protocols-meaning there is a lot of frustrated, tired, stressed staff. The situation is ripe for safety issues, staffing challenges, and unhappy residents and families.