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American Specialty Health

Engaged Employer

American Specialty Health reviews

3.1

39% would recommend to a friend

(569 total reviews)

George T. DeVries III

44% approve of CEO

55% positive business outlook

American Specialty Health has an employee rating of 3.1 out of 5 stars, based on 569 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Specialty Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

569 reviews
2.0
Jun 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Weekends off, 11 paid holidays, decent benefits, great coworkers.

Cons

When you first get hired they don't tell you that to get a pay increase as a customer service associate you have to meet certain requirements. Some of us have been doing customer service associate work for customer service representative pay because the company knows we can't afford to not get paid at all. Management is a joke. They constantly ask for feedback but don't take their employees serious. My advice is steer clear of Clinical Customer Service.

avatar
American Specialty Health Response
9y
Hello, Thank you for your feedback. I am sorry to hear you are not happy with your Clinical Customer Service experience so far at ASH. I’d like to hear more about your concerns within the department and help to improve your time here at ASH. Please reach out to me personally, or contact hrhelp@ashn.com. Thank you, Carla Berry-Ulrich, Sr. Director, Customer Service
2.0
Jan 24, 2012

Awful Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

On-site gym, decent employee lounge area, nice walking trails close-by, good health incentive programs.

Cons

My manager has zero people skills and no idea how to motivate a team or interact with people. Some managers are better than others, but overall, it seems that some people are promoted who really don't deserve to be, and lack the skills needed to be a leader. There's a definite distinction between the "haves" (managers) and "have nots". For instance, managers can eat at their desks, but regular employees can not! I've never worked for a company that's had a stupid rule like that!! There are all sorts of petty rules and micro-management tactics. The company preaches health and well-being, and work-life balance, but in reality it doesn't really care at all about its employees. It's one of the most unfriendly places I've ever worked.

1.0
Apr 14, 2011
Recommend
CEO approval
Business Outlook

Pros

ASH was a great place to get my foot in the door working in a pseudo health-care position. If you have a degree and want to help people without becoming a nurse or mental health professional, working as a health coach is a great option (almost all of the health coaches that work there have bachelor's degrees in psychology). The health coach training was ~3 months and mostly hands-on, so you feel really prepared for the job once you're on your own taking coaching calls all day.

Cons

If you've passed through the required interviews you'll have to perform your own background check, possibly including sending copies of your W2's and personally contacting your references so they can call the agency who does the background checks. This was incredibly stressful, as ASH was trying to put together a "class" of new hire coaches and gave us all a few days to tie up the loose ends before we were officially hired. Personally, I'd use a new background check company. The pay was OK, you can't buy a house or anything based on your hourly rate. You also won't get paid more money for bringing specialized knowledge as a coach, although you'll be expected to dispense it. As for the coaching aspect itself, you have no choice over who you get assigned to coach. If your schedule is empty, it'll get filled with a new member. If ASH honestly wanted to make a difference it would make sense to assign members based on their coaches expertise and coaching style, not just a time slot. The biggest con of all would have to be getting laid off a mere 6 months after starting the job, along with all the other coaches who were recently hired. You see, we were told all throughout orientation that ASH NEVER laid people off, our jobs were secure, and the company was growing....growing so quickly that they had to hire handfuls of coaches every few weeks. All 20-30 of us were fully trained, excited to make a difference, and then we were dragged through the muck of incompetency for two months until our "agreements" ran out. Toward the end of the agreement we were all forced to work in a call center while we were phased out of the coaching job. We had no choice, no say, and no input in this decision yet we were praised by the call center department for being "team players". This can be taken as sarcasm or blatant lack of communication between departments. The icing on this bittersweet cake had to occur when I saw a group of smiling new hires being given a tour of the building, as we were chained to the call center's phones.

Viewing 34 - 36 of 569 Reviews

Glassdoor has 589 American Specialty Health reviews submitted anonymously by American Specialty Health employees. Read employee reviews and ratings on Glassdoor to decide if American Specialty Health is right for you.