American Water reviews

3.7

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

American Water has an employee rating of 3.7 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

617 reviews
3.0
Jan 31, 2018

Senior Accountant

Recommend
CEO approval
Business Outlook

Pros

Good retirement benefits and ESPP program. Decent vacation and sick time. Commute is good, public transportation and major highways nearby. Good company if you are just starting your career. You will learn a great deal and meet some great people. You will also learn how to deal with negative and difficult people too.

Cons

Work/life balance only exists for those who do not have good work ethic. Advertise great culture but fall short on delivery. If you are good at your job you will not move on up because you are good at your job. Promotions or development communicated often but not a realization. They will over work the employees until they burn out. Too many talented, experienced people leave due to frustration, bad culture and poor leadership.

1.0
Apr 18, 2017

GET OFF THE ISLAND!!

Recommend
CEO approval
Business Outlook

Pros

Opportunity to gain experience, decent benefits, consistent pay, relationships with the local employees.

Cons

Arrogance, poor upper management, upper managers have NO trust in lower level managers, lower level managers do not allow their hourly staff to make ANY decisions, company thinks they are the best and they are NOT! Wake up! A perfectly good company being driven into the ground.

1.0
Feb 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay is decent and benefits are good. Susan story (CEO) can definitely sell water. Some states know what they are doing but MO is not one of them.

Cons

Inept VP over MO since he's not ran operations in 10 years. Safety and training is a joke. Some employees want to make it better but management upper management needs to go. Under staffed and expect to work 12 hour days.

Viewing 37 - 39 of 617 Reviews

Glassdoor has 675 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.