Pros
The people (non-management) make it worthwhile to work at American Water - energetic, supportive, and innovative. The dedication to providing clean, safe water to the customers is clear in everything they do and they take great pride in serving the community.
Cons
Executive and middle management is increasingly unaware or uninterested in the employees who make the business possible, preferring to shift their focus toward leadership and profit. They are constantly changing the organizational structure to fit flavor-of-the-month business models and are oblivious to the instability and dissatisfaction this causes with what was once a workforce with an average tenure of 17 years. That average has declined rapidly over the last few years which illustrates the trajectory of this company quite clearly.
