Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 115 reviews)); "good pay and free money." ((in 50 reviews)); "The people I work with are great and the work we do is rewarding." ((in 35 reviews)); "salary seem competitive" ((in 23 reviews)); "American Water has great employees" ((in 12 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 42 reviews)); "No work life balance and very unorganized" ((in 19 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews)); "The best example of amatour leadership is the IT department (T&I)" ((in 15 reviews)); "Most low level managers have no idea how to manage people." ((in 15 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

4.0

Apr 18, 2016

Good place to work overall

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

positive culture. rewarded for hard work depending on department. plenty of company events to boost employee morale. Good health and benefits plan. Employee stock purchase plan is a plus.

Cons

The food available in the cafeteria is lacking. Culture is dependent on what department you work in.

4.0

Apr 12, 2016

IT Employee

Manager

Recommend

CEO approval

Business Outlook

Pros

Lots of projects and opportunities. Technology seems to be a real focus for the company and the perception of IT is better than most other internal service providers.

Cons

Too many things going on in the company all at once. Hard for everyone to keep rip with the pace.

3.0

Apr 4, 2016

Was good until it wasn't

It administrative

Recommend

CEO approval

Business Outlook

Pros

Pay, Work from home.

Cons

emotional and political "leaders" for no reason that made sense.

Viewing 478 - 480 of 617 Reviews

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Jobs at American Water

Wastewater Operator / Operator in Training

Relief Water Operator

Laboratory Technician

Laboratory Technician

Scranton, PA

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