Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 113 reviews)); "good pay and free money." ((in 57 reviews)); "The people I work with are great and the work we do is rewarding." ((in 30 reviews)); "salary seem competitive" ((in 22 reviews)); "Good Work/life balance" ((in 20 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 42 reviews)); "Most low level managers have no idea how to manage people." ((in 16 reviews)); "I’m disgusted HR has not done anything but assist Rhada with making the culture toxic." ((in 16 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews)); "no training, advancement, old boy network, union" ((in 12 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

2.0

Oct 11, 2015

Not the "golden child"?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Salary,annual incentive (bonus) plan and health benefits are good and competitive. Many opportunities with company for a variety of positions. They are also a financially stable company with opportunities for growth.

Cons

Although salary is good, they expect a lot from you for it, unless you are the "golden child" and then you are given opportunities even if others are move qualified. As they grow they still try to keep the expenses down so everyone is expected to do even more with less.

2.0

Sep 27, 2015

Training dept

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are good salary is competitive

Cons

Work life balance isn't great, lots of extra hours to complete tasks. Very unorganized and constant change in depts, mgmt and work responsibilities

4.0

Sep 20, 2015

long hours

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

They had wonderful benefits, great training and nice people to work for. Long lunches as long as they aren't in queue, Decent shifts available. I had all morning shifts, those are hard to come by in other call centers.

Cons

Pay is no were near what it should be. Hours are crazy, this is a great job if you don't mind never being home and spending your off days working mandatory overtime. Never assume that you are done when you are scheduled to leave, most likely you will be working one or more hours past your assigned shift. They love to take new hires who are still trying to learn everything and throw them into PA, you have no support, no one to help you or ask questions to. You go from full assistance in a group of others who are new to being on a team with no one around no management to help but yet they want to get on you about your handle time and your after call work. Its a no win situation!

Viewing 502 - 504 of 617 Reviews

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Jobs at American Water

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