Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 109 reviews)); "good pay and free money." ((in 56 reviews)); "The people I work with are great and the work we do is rewarding." ((in 33 reviews)); "salary seem competitive" ((in 22 reviews)); "Good Work/life balance" ((in 21 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 44 reviews)); "Most low level managers have no idea how to manage people." ((in 18 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 14 reviews)); "The best example of amatour leadership is the IT department (T&I)" ((in 14 reviews)); "no training, advancement, old boy network, union" ((in 11 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

Skip to content Skip to footer

Notifications

American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

2.0

Nov 8, 2014

Ok company. Bottom line comes before employees

Field service technician

Recommend

CEO approval

Business Outlook

Pros

Good benefits. Nationwide career movement. Career advancement. Good safety training. Pay is pretty good. Have new vehicles for the field workers to drive.

Cons

Decisions are made by someone hours and hours away who has never done your job. They micromanage...you have to detail every minute of your day. They hold grudges

3.0

Nov 6, 2014

Largest publicly traded utility where employees have traditionally stayed for a lifetime of employment. There have been many changes and the company culture is not what it used to be. More attention to the bottom line and stock price than to the employees who are "the most priceless resource."

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are good. There is opportunity for advancement--especially now that many career folks are retiring. Locations throughout the U.S. Providing an opportunity to move.

Cons

Working long hours, little resources and very lean staff is the norm. Many big changes over the past 10 years leaves little room for employees to get traction and make progress on the latest change before moving on to the next one.

3.0

Oct 29, 2014

Great at recognizing talent, fails at developing and keeping talent

Senior manager

Recommend

CEO approval

Business Outlook

Pros

great benefits, decent salaries, flexibility in the workplace

Cons

no training, dysfunctional work culture, confusing organizational changes, unaccountable employees who drag down office morale who are never dealt with, work/life balance

Viewing 541 - 543 of 617 Reviews

Top companies for "Compensation and Benefits" near you

Schneider Electric

4.0★Compensation & Benefits

SLB

3.9★Compensation & Benefits

ExxonMobil

3.6★Compensation & Benefits

Shell

3.9★Compensation & Benefits

Jobs at American Water

Wastewater Operator / Operator in Training

Laboratory Technician

Relief Water Operator