American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

617 reviews
3.0
Sep 24, 2014

Ok at best but great benefits

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great people to work with - flexible schedules

Cons

old culture which is stuck on older principals.

1.0
Sep 18, 2014

Nobody here knows what they're doing

Recommend
CEO approval
Business Outlook

Pros

Competitive salaries, most employees are sincere (excluding management).

Cons

Where to start.. Abysmal training for new employees. Not a good place to start a career unless you want to be in the utility business until death. Work is done extremely inefficiently with suggestions thrown under the rug. Unrealistic work expectations. Was working all hours of the day and night and had impossible tasks with impossible deadlines. Management always shifting. In the brief time that i have worked at American Water I have had 4 different managers. None of the managers know how to manage employees, nor do they have the necessary knowledge to run the business. Many people are leaving as renewed promises to invigorate employees are failing. No motivation to work hard.

2.0
Sep 18, 2014
Recommend
CEO approval
Business Outlook

Pros

The benefits are fair. It is a good place for someone looking gain experience in the water industry.

Cons

Work-life balance is terrible. The company is solely focused on inflating the stock price and dividend growth. They are reducing head counts and budgets. The remaining employees are left to pick up the slack and work harder. The company discourages overtime unless you're a salaried employee. Then they don't care how late you have to work as long as your work is completed. It is becoming very difficult to meet our financial goals because they are constantly changing. It is hard to hit a moving target. Our bonuses and increases are shrinking, while the executive team reaps enormous rewards in salary, bonuses, and stock options. The culture in Indiana is very bad. The feeling of job security does not exist. The vice-president has exhibited clear nepotism in his hiring practices. He uses intimidation as his management style. The leadership constantly talks about safety but they commit no resources towards it. There are many behavior/ethics/conduct/human resources policies in place but the company routinely disregards their own written policies.

Viewing 550 - 552 of 617 Reviews

Glassdoor has 675 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.