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      American Water

      Engaged Employer

      American Water reviews

      3.6

      64% would recommend to a friend

      (617 total reviews)

      John Griffith

      65% approve of CEO

      58% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.3

      Career opportunities

      2.8

      Senior management

      American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      617 reviews
      3.0
      Jun 16, 2009

      Good Company to get experience - not much room for advancement

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company offers good benefits package and reasonable pay increases. American Water also has a good tuition reembursement program, and it is fairly easy to get approved by Management.

      Cons

      American Water does not offer many advancement opportunities for its employees. The employee appraisal review process is ridiculous. You rarely feel valued and appreciated by management.

      3.0
      Jan 22, 2009

      Lots of changes in the newly public company.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Top scientists working every day to treat and deliver the most-need, life essential resource. The plant operators and scientists hard every day to make sure that water keeps flowing to homes and businesses. American Water is very active in environmental research and is an active member in many industry organizations such as the United States Environmental Protection Agency and the American Water Works Organization. The company just went public and had a very successful IPO. Changes because of that IPO are being looked at as postitve and that the company will be regaining its title of the leader in the industry.

      Cons

      Very conservative, sometimes inflexible structure hampers internal and external progress. The states in which American Water operates in are all regulated by state regulatory boards. These rules and regulations ad layers and layers onto process when specific projects are being worked on. The company is working on upgrading technological systems, but that happpen slowly and the company is a bit behind the industry standard with regard to Information Technology Services. They are working on it though. This company, like all others tends to be very political. Not sure yet how the economy will effect this company, no layoffs yet, but one never knows.

      1.0
      Oct 20, 2008

      Keep Out

      Customer care aka the forgotten ones
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits were great,and it was close to my home at the time.

      Cons

      No chance for advancement, unless you were the chosen few. The same people were the only ones getting promoted. It didn't matter how qualified or educated and professional your were. I've seen folks with MBA's get passed up by "others" who barley had GED's. They were in the loop.

      Viewing 613 - 615 of 617 Reviews
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      Glassdoor has 675 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.