Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 120 reviews)); "good pay and free money." ((in 53 reviews)); "The people I work with are great and the work we do is rewarding." ((in 35 reviews)); "salary seem competitive" ((in 23 reviews)); "Good Work/life balance" ((in 22 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 44 reviews)); "Most low level managers have no idea how to manage people." ((in 16 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews)); "Director level promotions and job changes including layoffs and terminations happen often." ((in 10 reviews)); "Management actively partakes in favoritism" ((in 10 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

5.0

Aug 7, 2024

Great benefits

Sr. technologist

Recommend

CEO approval

Business Outlook

Pros

Great benefits, opportunity, and culture.

Cons

Can be very demanding work

1.0

Jul 31, 2024

Run far away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

AW2030 is coming, so I guess things will get better in 6 years. ha, just kidding, its being run by the same people who made the current mess of programs and workflows.

Cons

It's gotten ridiculously bad and culture is at an all-time low. Employees have no outlet and leadership refuses to listen. HR and leadership at the state and corporate level will actively tell people to just "shut up and deal with it." What good company refuses to listen like this? Every single day, nearly every employee I interact with is overworked, underpaid, and actively complaining. I deal with many states and districts and the morale across the board could not be worse. You will have 10 bosses each demanding different and conflicting things. Each will blame you for not meeting their needs as they get blamed from their management. Culture of blame and finger pointing is rampant across the country.

1.0

Jun 25, 2024

CEO IS HORRIBLE

Utility technician

Recommend

CEO approval

Business Outlook

Pros

Better than being homeless I guess

Cons

CEO runs up capital investments illegally to pad her compensation package on the backs of hourly workers. Worst CEO in the 20 years I’ve been here. Susan Story was great and this Susan shares only her name and nothing else.

Viewing 73 - 75 of 617 Reviews

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Jobs at American Water

Laboratory Admin Services Specialist

Senior GIS Specialist

Laboratory Technician

Senior Coordinator, Business Development