American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

617 reviews
1.0
Jun 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Typical Corporate benefits, nice people, nice view. hybrid work is nice.

Cons

It's really tough to move up here. They usually hire based on nepotism first, then seniority, and maybe experience if you're lucky. I've seen this happen in different departments. It feels like the usual corporate stuff—more about what they have to do rather than what they want to do. It's hard to believe anything upper management says because it always seems so fake and forced. I'm pretty sure the C-suite, except for the CTO, is trying to outsource as much of IT as they can and they want to move the company to Indiana after NJ tax incentives expire. Why do you think they purchased an HQO sized building there? They seemed to be focused on checking boxes on DEI instead of getting employees tools, jobs, and resources they need. The equipment thats installed, while new, still doesnt even function correctly.

2.0
Jun 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Coworkers are all good people that care about each other at the local levels. Benefits are good time off is ok.

Cons

Pay has not kept up with inflation for years. They waste millions of dollars on nonsense. Yet make you feel like they have no money to give decent raises. Micro managing your every movement. Putting trackers on everything making you feel like you can't even go to the restroom without being questioned on what you were doing for that time gap. you feel like you are just a number. They preach work/personal time is a top priority but their actions say the complete opposite.

5.0
Jun 5, 2024

Plant Operator

Recommend
CEO approval
Business Outlook

Pros

Scheduling, lots of overtime, pay, diverse

Cons

Weekends are necessary. 12 hour shifts can be long for some.

Viewing 76 - 78 of 617 Reviews

Glassdoor has 675 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.