Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 113 reviews)); "good pay and free money." ((in 57 reviews)); "The people I work with are great and the work we do is rewarding." ((in 30 reviews)); "salary seem competitive" ((in 22 reviews)); "Good Work/life balance" ((in 20 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 42 reviews)); "Most low level managers have no idea how to manage people." ((in 16 reviews)); "I’m disgusted HR has not done anything but assist Rhada with making the culture toxic." ((in 16 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews)); "no training, advancement, old boy network, union" ((in 12 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

Skip to content Skip to footer

Notifications

American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

5.0

Feb 25, 2024

Current job review

Specialist it-support

Recommend

CEO approval

Business Outlook

Pros

Great work environment and great people to work with

Cons

I really can not think of any

5.0

Feb 21, 2024

Great company

Supervisor field operation

Recommend

CEO approval

Business Outlook

Pros

Great learning experience. Very fast paced

Cons

On call schedule and weekends

2.0

Feb 9, 2024

No longer the Company that everyone wants to work at

Operations

Recommend

CEO approval

Business Outlook

Pros

The health benefits were good and the retirement benefits were good if you were hired prior to 2003.

Cons

The amount of management personnel that were on conference calls all day, Monday through Friday was ridiculous. Having to schedule a call with your own boss in order to resolve an issue just plain nonsense. Company is very reactive and not proactive. Important issues are put on that backburner until they become major issues needing immediate attention. So concerned about DEI that qualified personnel are overlooked in order to check a box while everyone supporting that new hire position has to pick-up the slack.

Viewing 91 - 93 of 617 Reviews

Top companies for "Compensation and Benefits" near you

Schneider Electric

4.0★Compensation & Benefits

SLB

3.9★Compensation & Benefits

ExxonMobil

3.6★Compensation & Benefits

Shell

3.9★Compensation & Benefits

Jobs at American Water

Wastewater Operator / Operator in Training

Relief Water Operator

Laboratory Technician

Laboratory Admin Services Specialist