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      American Water

      Engaged Employer

      American Water reviews

      3.6

      64% would recommend to a friend

      (617 total reviews)

      John Griffith

      65% approve of CEO

      58% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.3

      Career opportunities

      2.8

      Senior management

      American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      617 reviews
      2.0
      Jan 9, 2024

      Bad Leadership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many great hardworking employees at local offices bring success to the company. Great customer service by local employees and field employees. Local employees work hard to make the office environment friendly. Local managers and supervisors are hardworking and want a safe and healthy environment.

      Cons

      High expectations from leadership but leaders miscommunicate often or don't provide communication. No effort from leadership to make employees happy. Long wait times for customers in the customer service center regularly make customers unhappy. The company currently going through layoffs and laid off many great employees.

      3.0
      Dec 30, 2023

      Major changes within the company

      Operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, hybrid work model, work/life balance

      Cons

      There have been major organizational changes within the past year and layoffs have happened to really committed employees. Recent changes have also been made without any follow up leaving employees scrambling. They have also automated almost everything possible taking all human connection out of the equation (example: of you have an issue, send issue to email bucket)

      5.0
      Dec 5, 2023

      Fantastic IT Team

      Senior manager it
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work life schedule Fantastic training opportunities

      Cons

      Commute to Camden can be tough with 295 traffic and local Philly traffic.

      Viewing 97 - 99 of 617 Reviews
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      ReviewsAmerican Water reviews

      Glassdoor has 675 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.