Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 115 reviews)); "good pay and free money." ((in 50 reviews)); "The people I work with are great and the work we do is rewarding." ((in 35 reviews)); "salary seem competitive" ((in 23 reviews)); "American Water has great employees" ((in 12 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 42 reviews)); "No work life balance and very unorganized" ((in 19 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews)); "The best example of amatour leadership is the IT department (T&I)" ((in 15 reviews)); "Most low level managers have no idea how to manage people." ((in 15 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

3.0

Jun 4, 2015

Support Services

Support services

Recommend

CEO approval

Business Outlook

Pros

Staff before 2014 reorganization. Engaging, sharing, knowledgeable - just great people to work with.

Cons

2014 reorganization did not necessarily reorganize the correct employees.

3.0

May 7, 2015

A series of waves hitting the beach...then none.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay, benefits, challenging and relevant work experiences, employer provided training, and professional development.

Cons

Business lacks respect for IT group...refers to IT as a "Country Club" when in reality IT takes great strides and exerts tremendous effort and dedication to satisfy business needs. IT team members now do not have positive feeling about their jobs in the wake of 40 teammates laid off Dec 2014. Remaining IT team feeling stress to accomplish excess workload,

3.0

Jan 28, 2015

Just okay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay, benefits are competitive.

Cons

Staffed reduced significantly in recent years. Budgets are quite small with little room for training and development. Not very progressive in terms of work time flexibility, innovation and programs that inspire people. People are not motivated.

Viewing 160 - 162 of 617 Reviews

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Jobs at American Water

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Laboratory Technician

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