Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 118 reviews)); "good pay and free money." ((in 49 reviews)); "The people I work with are great and the work we do is rewarding." ((in 36 reviews)); "Good salary and benefit options." ((in 24 reviews)); "Good Work environment in the main office" ((in 10 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 42 reviews)); "No work life balance and very unorganized" ((in 19 reviews)); "I’m disgusted HR has not done anything but assist Rhada with making the culture toxic." ((in 18 reviews)); "Most low level managers have no idea how to manage people." ((in 16 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

3.0

Oct 29, 2014

Great at recognizing talent, fails at developing and keeping talent

Senior manager

Recommend

CEO approval

Business Outlook

Pros

great benefits, decent salaries, flexibility in the workplace

Cons

no training, dysfunctional work culture, confusing organizational changes, unaccountable employees who drag down office morale who are never dealt with, work/life balance

2.0

Jul 14, 2014

The Company has become very short term focused and lead by a single aspect of personality

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Provides good service to customers due to the commitment and focus of its operating personnel

Cons

Single key individuals have a a very narrow view on leadership and everyone must meet that mold. In addition some key leaders completely lack knowledge of what is happening in the real world of the company's operations

2.0

May 9, 2014

Downward spiral and unhappy employees

Anonymous

Recommend

CEO approval

Business Outlook

Pros

- remote work possible - competitive entry level salary - new technology

Cons

- Work life balance out of sync, vacation time ridiculous, unless you spent 20 years with the company - cost cuttings everywhere to balance out higher than estimated costs for new system implementation - previous training opportunities were great, however now due to costs, cuts everywhere - constant changes within the organization, people are exhausted and just not happy anymore - upper management says "open door policy" but they don't act upon it, not listening to employees

Viewing 163 - 165 of 617 Reviews

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Jobs at American Water

General Maintenance Worker (SCA)

Utility Operations Superintendent

Maintenance Technician

Superintendent, Operations

Sr Manager, Water Treatment / Production