Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 118 reviews)); "good pay and free money." ((in 49 reviews)); "The people I work with are great and the work we do is rewarding." ((in 36 reviews)); "Good salary and benefit options." ((in 24 reviews)); "Good Work environment in the main office" ((in 10 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 42 reviews)); "No work life balance and very unorganized" ((in 19 reviews)); "I’m disgusted HR has not done anything but assist Rhada with making the culture toxic." ((in 18 reviews)); "Most low level managers have no idea how to manage people." ((in 16 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

2.0

Apr 29, 2014

Nothing there to make you want to join them

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Easy commute in southern New Jersey Top corporate management seems to be trying to move the company in the right direction

Cons

Career advancement opportunities Unreasonable expectations from a truly workaholic boss, especially considering the compensation (I'm planning to leave.)

2.0

Mar 6, 2014

Great money, terrible policy and system implementation

Customer service representative iii - pa

Recommend

CEO approval

Business Outlook

Pros

Great money for entry level positions in the area, generally pleasant co-workers, nice building and better equipment than most of the call centers with which I have been employed, union available, metrics attainable for employees with drive to succeed.

Cons

Inconsistent management, policy applied in an inappropriately discretionary manner, overwhelming amounts mandatory overtime with no regard to family obligations outside of normally scheduled shift, employees treated as replaceable.

2.0

Mar 4, 2026

Shady

Wastewater operator

Recommend

CEO approval

Business Outlook

Pros

Pay was competitive Benefits were above average Work schedule was fine

Cons

Work culture was toxic and abusive Training was non-existent and expertise was in short supply High turnover Management spent most of their time sweeping failures under the rug

Viewing 166 - 168 of 617 Reviews

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Jobs at American Water

Business Development & Strategy Intern

Supervisor, Operations Support

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