Is Amtrak a good company to work for?

Amtrak has an overall rating of 3.6 out of 5, based on over 1,482 reviews left anonymously by employees. This rating has been stable over the past 12 months. 70% of employees would recommend working at Amtrak to a friend and 58% have a positive outlook for the business. The best reviews about Amtrak have been left by employees working as Intern , Engineer and Coach Cleaner .

Does Amtrak pay their employees well?

According to anonymously submitted Glassdoor reviews, Amtrak employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Amtrak. This rating has been stable over the past 12 months.

How satisfied are employees working at Amtrak?

70% of Amtrak employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amtrak 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Amtrak?

Intern (41) , Railroad Conductor (32) , Electrician (29) , Customer Service Representative (26) , Locomotive Engineer (24) , Coach Cleaner (22) , Lead Service Attendant (20) , Reservation Sales Agent (20) , Engineer (19) , Manager (18) , Project Manager (16) , Journeyman Electrician (14) , Conductor (13) , Trackman (12) , Train Conductor (12)

What are the pros of working at Amtrak according to real employee reviews?

"Amtrak pays great and the benefits when employed full time are great." ((in 203 reviews)); "Union job with good pay ($28.67) per hour in Mechanical department as of 2017." ((in 175 reviews)); "Great team and people." ((in 75 reviews)); "Good for Work life balance" ((in 31 reviews)); "Great team and coworkers who worked there." ((in 26 reviews))

What are the cons of working at Amtrak according to real employee reviews?

"Long hours and unexpected over time" ((in 38 reviews)); "Too many managers get in the way" ((in 37 reviews)); "Culture is terrible." ((in 25 reviews)); "Terrible leadership" ((in 24 reviews)); "To much nepotism, they tend to promote ,younger people" ((in 22 reviews))

What are employees saying about Amtrak layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amtrak layoffs and their outlook for job security at Amtrak in 2026.

What are the top reviewed Amtrak locations?

Washington , Philadelphia , New York , Chicago , Los Angeles , Wilmington , Riverside , Seattle , Boston , Oakland , New Orleans , Phila , Beech Grove , Long Island City , Lancaster , Miami , Atlanta , Bear , Sacramento , Baltimore , Newark , Lorton , Albuquerque , Providence , Portland , Harrisburg , Odenton , Long Is City , New Brunswick , Kansas City

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Amtrak

Amtrak reviews

3.6

70% would recommend to a friend

(1,273 total reviews)

Stephen Gardner

68% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.8

Diversity & inclusion

3.5

Career opportunities

3.3

Culture & values

3.1

Work/Life balance

2.9

Senior management

Amtrak has an employee rating of 3.6 out of 5 stars, based on 1,273 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Dec 5, 2025

Not kidding, look elsewhere.

Project manager

Recommend

CEO approval

Business Outlook

Pros

Decent offices? Free trains? Holidays?

Cons

One of the least agile companies responsible for so much vital infrastructure. Toxic management and HR at every level. Career progression is opaque. Organizational change, impossible despite obvious needed improvements. Company moves as quickly as an iceberg. Work from home opportunities gutted despite that you could easily be working at home. Despite some nice, hard-working people, there is a prevailing culture in which incompetent, and/or lazy co-workers look to pass the buck, and blame others so to buoy themselves. Despite tenets of accountability and "excelling together," all insistence on accountability rolls downhill.

1.0

Sep 24, 2025

Horrible Corporate Culture

Management trainee

Recommend

CEO approval

Business Outlook

Pros

Free train travel anywhere Amtrak goes

Cons

Prehistoric ideologies and company takes no accountability for mistakes, blames employees.

2.0

Sep 17, 2025

Toxic Culture; Great Benefits

Senior director

Recommend

CEO approval

Business Outlook

Pros

- Benefits - Family Train Pass - Satisfaction in working for a critical American need

Cons

- Lack of leadership. All decisions are centralized at the top; a few things are pushed down. Autonomy is stripped. The absence of a CEO compounds this issue entirely. - Toxic environment, everyone is out to build themselves micro-empires within an organization that should be concentrated on the good of the American people.

Viewing 319 - 321 of 1,273 Reviews

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Jobs at Amtrak

Chef - On Board Customer Service - 90348593 - Chicago

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Amtrak

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Ratings by category

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Not kidding, look elsewhere.

Horrible Corporate Culture

Toxic Culture; Great Benefits

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