Ancestry reviews

3.5

52% would recommend to a friend

(785 total reviews)
avatar

Howard Hochhauser

80% approve of CEO

54% positive business outlook

Ancestry has an employee rating of 3.5 out of 5 stars, based on 785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ancestry employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

785 reviews
4.0
Aug 2, 2018

Great Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Product and service changes lives

Cons

Please invest more in customer service

1.0
Aug 1, 2018

RUN AWAY

Recommend
CEO approval
Business Outlook

Pros

-You can quit. You can walk away from the job and find the job you deserve. - You can learn that your losing your job on social media.

Cons

Ancestry as a company likes to brag they made over a BILLION dollars in revenue last year. However they can’t seem to share any of that revenue with their employees. Earlier this year (2018) Ancestry let go of 50+ employees at our corporate office. Just this month they announced they are closing the call center. Don’t worry though- their press release in the newspaper states that it only affects “less than 100 people”. It’s not like those “less than 100 people” have families or house payments or anything. Ancestry doesn’t care about delivering a functional website or app, they are worried about how much money you’ll spend on an AncestryDNA kit. Ancestry “releases” each new feature in “BETA testing” that way when members are complaining for over 3 years that their DNA Circles aren’t working- you can explain it’s a “BETA feature” so the development team is “still working on Improving the feature.”

1.0
Jul 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Great benefits package and onsite perks. Most of the employees are delightful.

Cons

The company always says "Degree's aren't a requirement that we follow to closely. Sure they help, but we will always hire the person best for the job" FALSE! I'm walking proof this is not true. I've applied for several positions, some of the positions I've literally been helping do the job, and have been passed up. The reason? Only one I've ever been given is "because you dont have a degree" The company recently laid off employees in February. Told everyone their jobs were safe. Margo joins the company, helps reassure everyone that their jobs are safe. 2 months later, in late July, they announce they're outsourcing the Tech Support call center and lay off several people. People complained in the employee survey, and somehow management was shocked by this. They said "we're going to implement changes" and yet things continue to spiral down. As of writing this, the company is actively losing more people than they can hire. Not just any people either, people who have put 10-15+ years into this company. There is ZERO work/life balance. People here are unofficially expected to put in horrendous amount of hours, give up tons of personal time, and give priority in life to the company. I've literally watched people cancel anniversary dates because they couldn't get away from work.

Viewing 496 - 498 of 785 Reviews

Glassdoor has 909 Ancestry reviews submitted anonymously by Ancestry employees. Read employee reviews and ratings on Glassdoor to decide if Ancestry is right for you.