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      Ancestry

      Engaged Employer

      Ancestry reviews

      3.5

      52% would recommend to a friend

      (785 total reviews)
      avatar

      Howard Hochhauser

      80% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      Ancestry has an employee rating of 3.5 out of 5 stars, based on 785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ancestry employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      785 reviews
      3.0
      Jul 18, 2012

      Started out great, went WAY downhill under new management.

      Member services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice hours, good pay, commissions are easy, generally flexible with hours

      Cons

      Micromanaging constantly, little opportunity to move up, in general talking to old people on the phones is not ideal, constant calls, very understaffed, not interesting work at all

      5.0
      Dec 28, 2011

      Great Company! Terrible Customers!

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ancestry.com really tries to make good products for its customers and make the best environment possible for a call center. Best benefits I have ever seen for a call center and lower paid jobs. One of the best paid tech support positions I have seen. Best management I have ever seen in a call center.

      Cons

      Difficult customers. If you think about it, who are going to be the majority of people doing genealogy? Older people are the main customers for Ancestry.com. And most of them know little to nothing about computers. If you are thinking about working at Ancestry.com in tech support, remember that you will be talking to the average difficult customers you dreaded to speak to at your old job all of the time here.

      3.0
      Feb 28, 2026

      Great

      Senior accountant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fine work and work life balance ce

      Cons

      Low pay, executives take bonuses

      Viewing 241 - 243 of 785 Reviews
      Related searches: Ancestry jobs | Ancestry salaries | Ancestry benefits | Ancestry interviews
      ReviewsAncestry reviews

      Glassdoor has 909 Ancestry reviews submitted anonymously by Ancestry employees. Read employee reviews and ratings on Glassdoor to decide if Ancestry is right for you.