Angi reviews

3.5

60% would recommend to a friend

(1,375 total reviews)
avatar

Jeff Kip

63% approve of CEO

54% positive business outlook

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews
5.0
Oct 31, 2022
Recommend
CEO approval
Business Outlook

Pros

I love being able to help our non-English-speaking clients! Helping them understand the platform and the tools that are available to them to help them succeed. I have an amazing team that is always quick to answer questions or help while I am out of the office. My manager is knowledgeable, an amazing communicator, and a good coach. He always has my back when I need assistance and always clear when I need to adjust or learn.

Cons

the struggle was not having enough reps to spread the work out, not having the same resources other reps had for their accounts (marketing emails, contracts, phone prompts, pardots/emails, lack of supervisors able to take on escalations, lack of reps in the other departments able to speak Spanish). We found ourselves serving not only as reps but as translators outside of the job description just to provide the minimum help to our service providers. We do feel valued. But quite often, we were burnt out and spread too thin. A lot of time was spent trying to assist others, and it affected our commission, our metrics, our work load, and the depth in which we could reach all of our accounts.

avatar
Angi Response
3y
Thanks for your feedback - your insight is valuable and clearly comes from a perspective of wanting to improve the overall business while also making people feel supported. If you haven't already, please reach out to your manager and make your suggestions directly to him/her. We certainly want to avoid burnout and avoid spreading employees too thin. We're open to feedback around how we can make improvements particularly with regard to bilingual employees and customers. Again, great insight - thanks for your candor.
3.0
Oct 28, 2022
Recommend
CEO approval
Business Outlook

Pros

There are good benefits and the company looks out for its employees. If you are a person who can handle constant conversation and conflict, this might be a good job.

Cons

The work itself is entirely taking and making calls with inevitably dissatisfied contractors. Its draining . There is also a limited growth potential. You can move up tiers, but you cap out quickly with little reward in spite of a tough job.

avatar
Angi Response
3y
Thanks for your review. Customer Service is a demanding position and requires a significant amount of tenacity, thick skin and drive. We have hundreds of very satisfied service professionals which is how we continue to be a succesful business in a competitive market. We also try to recognize and reward employees for their hard work and exceptional contributions. If you feel like there's a growth ceiling in your role, please reach out to your manager or the HR department to see if there's a way to improve your experience here at Angi.
5.0
Oct 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits! Awesome supervisor! Great schedule! Teamwork oriented! Great pay! Great recruiter!

Cons

I have been aboard 8 months. I have not had any bad experiences

avatar
Angi Response
3y
Thanks for your review! We're so happy to hear you've found a home at Angi. Sounds like you're in the right role doing what you love most.
Viewing 511 - 513 of 1,375 Reviews

Glassdoor has 4,512 Angi reviews submitted anonymously by Angi employees. Read employee reviews and ratings on Glassdoor to decide if Angi is right for you.