Angi reviews

They truly neglect this department and it is very unfair. I work hard every day to carry integrity with me, so this review will be an honest one! During my interview I was literally "guaranteed" a certain amount of money when professionally bringing up finances. I thought that was a little weird right off the bat. You should never guarantee someone what their pay will be when working a commissions job. In my interview as well as training, they made it sound like it would be so easy to make commissions. "So if you are not at work and someone places a request through your link BOOM that's a cross sale for you!"..... never happened. They neglected to tell you A LOT. So basically, I had some of the highest numbers on my team, and never saw a paycheck even close to being enough to pay my rent. Why have they not considered the cost of living increase in Colorado for pay? This is literally labeled as a CUSTOMER SERVICE job. So why is it that when I did my customer service job very well, and went the extra mile to have great customer service and please a customer, I was not rewarded? It's common sense that in order to keep your employees happy, you need to provide positive incentives or at least give them what you say you will. About 90% of the time I would get a cross sale, there would be no contractors available and it would go bronze. I don't need to explain what that means, if you work at this company you know. Then, the other part of the time your cross sales get "auto credited back". It could be 20 more bucks or so in your pocket, but nope. You do the work, you don't get the reward apparently is their motto. I just think it's so unfair not to mention any of those obstacles beforehand so you have an idea of what you're getting into. Instead, it's "MAKING MONEY IS SO EASY HERE." Except NOT. By the end of my time here, my paychecks were half as much, if not worse than what they started at, even though my numbers were better than ever. Weird how that worked, huh? Moving on... there are certain managers here that work very hard and it's really obvious, but it's also clear they were never trained on how to handle situations. So many inappropriate comments, as well as managers huddling together gossiping about employees. While I was there some girl on another team got fired and then rehired for something she didn't even do because the manager made up a story. A common theme there. A few weeks later I also heard that SAME manager before firing someone that day saying "thank you so much for finding that in her phone calls I have been looking for a reason to get rid of her she's the worst." I ALSO overheard her talking about partaking in the same thing that she got a previous employee fired for! I do not understand how someone like that is working as a superior! Not all the managers are bad though and the good ones were good, just clearly not trained well. I think their thinking process is "we have four people on the floor making amazing money, so why can't everyone else do that?" WELL those people have been there for years and years, so they have a lot of corporate accounts, and others had years of sales experience. We didn't even listen to one call in training or learn sales techniques that would help us! The final straw for me was when they got us all together for a huge floor meeting to tell us that they are raising all of our requirements (and I mean everything). Expected production went up by a lot, expected numbers, QA expectations, attendance, etc. BUT SURPRISE SURPRISE, there was going to be no pay raise. Not even a dollar, not even a quarter for every bronze list, not even a dollar if you get a bathroom remodel XS that gets "auto credited". At first, it was a fun job where you could be yourself, unscripted, and make the job what you wanted it to be. By the end, I was a blob in a desk wasting my days away miserable, just like everyone else there. The atmosphere went from light and fun, to everyone constantly angry, always stating how much they hate their job, etc. It was a very hard environment to spend your life in every day. And don't even bother asking for a letter of recommendation, they refuse to do it. One of the hiring managers is extremely rude and aggressive towards employees and I'm not sure how she got the position she did honestly. Home advisor is a multi billion dollar company. I know for a fact I brought them a lot of money. At any company, the CEOs always make a lot more, but it is just so greedy and ridiculous that they would bring in millions and millions a year and my department only saw the pennies. Lastly, I will say that I just cannot work for such an unethical company. It truly is important to me to work for a company that has integrity, I need to go to bed at night feeling confident about the job that I did all day. Well, I didn't. I was constantly talking to people who were just as unhappy with the company as me. I would see other employees wrongly charging contractors, and I truly feel bad that all the contractors are so unhappy. Yeah there are those random success stories, but if you google home advisor the majority of reviews are contractors feeling like they were taken advantage of, and I understand why. I am bummed that I had to leave this company only because it has potential. However, I feel like I was worth more as a human and an employee. They spend hundreds of thousands of dollars on cool activities, free soda, end of the quarter pizza and beer parties, but can't pay their employees more than minimum wage. They say they value integrity, but the owner and CEO are clearly ROLLING in money and don't care about anyone else in the company. I feel like I could have had a great career here and there was so much potential before everything did a 180 after the Angie's List merge. Pretty much all of the good employees that were there for years quit, and they are being replaced by people with no common sense or people skills. Part of a special company is special people, but they could care whether or not you stay or go even if you're a hard worker and truly bring something special to the company. I'm sure I could think of a million other terrible things about working there but this review is already way too long and I'll stop there

The HomeAdvisor Connection: It's essential to understand that what you are being recruited for out of college is, in fact, HomeAdvisor. Some of you may go to Angi Ads (Angies List) but it's the same exact product (pay per lead) - just a different site and term- but you are telling people you are with Angi Leads or Angi Ads. Confused yet? In short, you are told to call it Angi Leads or Ads and tell customers they are being placed on Angi- but that’s misleading. Plenty of my sign-ups will go on Angi and not see their profile and vice versa. It’s home advisor or angies list- each one with their own unique membership cost, but the same exact leads. Still confused? You're not alone. What’s clear is the interplay between the many entities further confuses employees and customers alike, leaving everyone involved feeling lost and forgotten in a convoluted maze. A Mirage of Promises: Angi dangles the enticing promise of substantial earnings in front of potential sales employees. "Make more than a doctor!" etc. LOL. However, the truth couldn't be further from their extravagant claims. The claims are there that you will make 300k to 400k. The reality is you'll find yourself caught in a web of cold-calling gig workers, all the while earning a meager wage of $17.00 per hour with the likelihood of reaching 35-45k at the end of the year if you keep plugging away at calling these gig workers every day, with few days off. Pyramid Scheme Style: The distribution of "web dial leads" or companies and contractors who call or submit applications of interest online, is biased towards a select group of top-performing salespeople, creating an exclusive circle of benefit. This practice of cherry-picking leads perpetuates a stagnant sales hierarchy that rarely changes over time. The limited opportunities for success, relying on recycled leads, give the impression of a pyramid scheme disguised behind an attractive logo and facade. Perpetual Confusion in Product Offerings: Trying to navigate Angi Leads' product offerings is akin to deciphering an enigma and I think I may send it over to my old marketing professor for a case study of the most confusing product out there. In summary, you’ll present a range of membership options and leads with bewildering price variations. Prices can fluctuate anywhere from $17.00 to $240.00 on these leads you are selling but you are never taught why, supposedly based on the project's “size and scope.” This confusing pricing structure makes it challenging for both employees and customers to grasp the true value and cost of the services being offered. Questionable Business Practices: Angi and Home Advisor have been embroiled in controversy. The Federal Trade Commission (FTC) has already found Angi liable and demanded millions of dollars in restitution. Despite these findings, Angi continues to engage in the very same deceptive practices, creating a sense of mistrust among both workers and customers. The lack of transparency and clarity surrounding their business operations further fuels the confusion surrounding their offerings. Dismal Lead Quality: The leads provided by Angi to both the customers and you as a sales rep are questionable at best, leaving the majority of sign-ups and sales reps dissatisfied on a perpetual basis. This is not a presumption but a clear stream of communication I have had with clients. From a money-making perspective for you, even if you manage to secure a solid account with a client willing to invest in leads, the revenue stream dries up after a mere 56 days. The account is then transferred to an Account Manager who reaps the benefits, leaving you without any residual income. This lack of stability is highly unusual in sales roles and contributes to the sky-high turnover rate within the company. Ask an Angi rep how often they follow up with one of these gig workers and it may surprise you. I feel my retention is good because I do, but I can tell you with certainty that the results are 90% of the time the response is "the lead wasn't even going through Angi" or "they said they didn't do it." Every once in a while a lead may get through that converts- and if it's a good one maybe that person gets an ROI. Recently, the company started doing a Win With Angi Gurantee" that says if these folks don't close 1/10 leads they get a full refund. But keep in mind that a lot of these folks are stand alone guys. They can't afford 10 leads let alone 288. I can't begin to tell you how depressing it is to see the culture of how many of our phone calls are guys who can't afford 288 and derided for not getting their card approved. Why are we signing up guys that can barely afford the upfront membership let alone not even a handful of leads. It comes down to calling actual companies who can afford this, but you won't get an opportunity for those as the aforementioned Pyramid Scheme discussed has those on a "do not touch" status. "Why don't you just prospect?" Would be the salesman's reaction to this. Done it for over a year and every single time they are in the database as "do not touch" ready to be distributed to their top guys. Nevertheless, I can tell you definitively that these leads are still poached by reps who call directly from an ancient dialer system that has absolutely no oversight or accountability in its use. "I just got called by someone 5 minutes ago" is often the response if you by chance do get a prospect in there that is in "do not touch" status. It all goes back to their Pyramid Scheme culture discussed earlier. An Unclear Path Overall: I’ve noticed that as an employee of Angi, it's easy to feel lost and unsure of your career trajectory. The connection between HomeAdvisor and Angi often blurs the lines of responsibility and accountability, leaving employees without a clear path for growth or advancement. The lack of guidance and support exacerbates the overall confusion and frustration within the organization. In short, Angi, Angi Leads, HomeAdvisor, or whatever it wants to call itself presents a bewildering and confusing landscape for employees and customers alike. Also, I feel deceived in their recruitment methods. The ruse of a "career," coupled with inadequate compensation, misleading practices, poor lead quality, and a scheming, stagnant, unsupportive work environment, has resulted in an unfavorable experience. Personally, I have found myself trapped in this hourly wage job, with limited prospects for growth or advancement. Even my attempts to explore alternative positions were met with discouragement, encountering condescension and ambiguity on next steps from the talent coordinators.