If I could give this company zero stars, I would. The first word that comes to mind is TOXIC. I was shocked to even find that a company like this could exist and/or function. I know people always say “take Glassdoor reviews with a grain of salt”, but 99% of the reviews on here hold truth and I have seen it time and time again. Yes, there are lots of drugs and drinking on the job. Yes, the sales role is impossibly hard and you don’t even get rewarded enough for your grind (probably why turnover is so high during the first few months of employment). Yes, you are micromanaged. I have seen emails sent out to the team reprimanding people for leaving to get lunch at 11:59 instead of 12 and you will be put on a performance plan if you are even a few minutes late more than once. Yes, they lie about earning potential. Yes, you get bad leads that have been called 100+ times. Yes, sales employees spend their breaks searching for other jobs. Yes, HomeAdvisor is terrible to its “clients”. Yes, they force people into collections from selling them something the client doesn’t fully understand and can't truly afford. Yes, sales consultants are coached to lie. In fact, females are coached to flirt with contractors to close a sale. The only reason people stay is to make friends and party together. It’s also very incestuous; a lot of employees sleep with each other. I did not graduate college and start building my career to work in a fraternity house (where, by the way, you don’t even have access to the “cool slide” they advertise). HR is also incompetent and aware of illegal things going on within the office and on teams yet chooses to turn a blind eye because that's the "culture". I was horrified on a daily basis. I worked on a close team and still cried regularly at the lack of respect and lack of ethics within those four walls. Leadership also made it VERY clear that every employee there is disposable and they would be happy to replace you any day (which is business, I know, but they don't have to make you feel like dirt).
Everyone at HomeAdvisor is cookie cutter – there is no diversity and discrimination is rampant. No, it's not unconscious either. They only hire people that fit into their mold of young, fun, and naive. There is no room for opinions or questions when it does not align with top leadership (who are barely 30yo) and their “vision”, so you must silence yourself and be miserable OR you can speak up when you believe changes are not for the benefit of your team/department/the company and risk being dragged through the mud and made to feel incompetent. The best leaders I have worked with welcome divergent experiences and opinions, yet this is viewed extremely negatively at HomeAdvisor. Leadership wants soldiers they can command, boss around, micromanage, and demean because it drives revenue to fill their pockets. They need to stop promoting young, insecure leaders who only want a "yes man". While top performers and hard workers have been given job promotions and fancy titles, they are not equipped with the tools nor do they have the experience to run a large department in business; instead, they run it like a factory. Employees are treated like they’re objects on an assembly line with a barcode; there is no empathy for others. I have never been so disrespected or invalidated by a group of people in my whole life, all while giving the role my all. The company is in a very good place financially during COVID yet they are firing top performers and top management professionals to create an army of robots who can barely voice or utilize their own thoughts, ideas, and opinions.
Sales employees don’t even have badge access to enter other departments in their own company’s HQ. They are not treated equally and never given opportunities to network cross-functionally. The "earning potential" for sales is non-existent - that was back in the day where a lot of illegal things were going on, but the company got sued and now there are no tricks that help people make $200K+. You have to grind to make their average of $60K, which you could easily get in a base salary somewhere else. If you actually like sales and are confident in your performance, you can make 3-4x what you’ll ever be able to make at HomeAdvisor. The skills you learn at HomeAdvisor are also not transferrable anywhere else – you are cold calling blue collar workers in a call center, not developing skills that will help your sales career. It will definitely give you tough skin, as contractors are notorious for being cruel and crude to sales consultants.
The day I quit was the best day I've had for years. The grass is MUCH greener on the other side. I wouldn’t want my worst enemy to work at HomeAdvisor and I would take anyone reading this as the red flag that you need to RUN. If I could share my experience to prevent anyone from ever accepting a job there again, I would. You will drive yourself insane and miserable with zero benefits other than maybe a new friend.
