Is Aon a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Aon have rated their employer with 3.9 out of 5 stars in 122 Glassdoor reviews. This is an average score with the overall rating of Aon employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Aon now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Aon .

Does Aon pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Aon with 3.3 out of 5 stars based on 122 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Aon.

How happy are Customer Service (CSR) professionals working at Aon?

71% of Customer Service (CSR) employees at Aon would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Service (CSR) professionals have also rated Aon with a 3.7 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.9 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Aon?

Analyst (240) , Consultant (217) , Account Executive (151) , Senior Consultant (129) , Intern (120) , Director (111) , Actuarial Analyst (107) , Broker (98) , Manager (97) , Account Specialist (86) , Business Analyst (79) , Associate Consultant (78) , Senior Analyst (73) , Account Manager (68) , Insurance Broker (65)

What are the pros of working at Aon according to real employee reviews?

"Work life balance was good for me being able to work from home more often than not after the first couple of years." ((in 632 reviews)); "Great people to work with and work as a team and very easy to get along with" ((in 534 reviews)); "Aon offers a wide variety of different projects to get involved in and the culture is great." ((in 433 reviews)); "Aon has good benefits auch as 401k and they scored a 100 percent on the equality index for nine consecutive years." ((in 377 reviews)); "Great colleagues and fun (yet stressful) atmosphere." ((in 237 reviews))

What are the cons of working at Aon according to real employee reviews?

"Pay is low and there are no rules surprisingly" ((in 260 reviews)); "Poor management and too many gaps in the systems" ((in 250 reviews)); "Bad managers stifle progress and the company doesn’t get rid of them even though there are clear problems." ((in 116 reviews)); "There is no training provided; however colleagues will get angry and rude when mistakes are made." ((in 92 reviews)); "Disconnect from leadership and poor communication" ((in 77 reviews))

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Aon

Aon Customer Service (CSR) reviews

3.9

71% would recommend to a friend

(122 total reviews)

Greg Case

95% approve of CEO

81% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Diversity & inclusion

3.8

Senior management

3.7

Work/Life balance

3.7

Career opportunities

3.3

Compensation and benefits

Customer Service (CSR) employees have rated Aon with 3.9 out of 5 stars, based on 122 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Aon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

122 reviews

3.0

Jan 19, 2025

Not what it used to be.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Processes are well done and outlined.

Cons

The work is daunting and the pay isn’t great.

5.0

Nov 5, 2024

Great place to learn…then move on

Account manager

Recommend

CEO approval

Business Outlook

Pros

Fantastic, collaborative place to learn the basics and grow

Cons

Poor salary progression if you want to grow…

4.0

Oct 29, 2024

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Lots of internal resources and you will learn and grow here.

Cons

I believe they are more flexible now but at the time I really needed more work at home flexibility. Only one day a week was offered to me when I was there.

Viewing 13 - 15 of 122 Reviews

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Aon

Aon Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not what it used to be.

Great place to learn…then move on

Account Manager

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