AppFolio Customer Success/Service Representative reviews

4.0

77% would recommend to a friend

(64 total reviews)
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Shane Trigg

78% approve of CEO

75% positive business outlook

Customer Success/Service Representative employees have rated AppFolio with 4.0 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Customer Success/Service Representative professionals have a good working experience there. AppFolio is rated in line with the average (within 1 standard deviation) by Customer Success/Service Representative professionals compared to other employers within the Information Technology industry (3.6 stars).

Reviews by job title

64 reviews
5.0
Jan 15, 2020
Recommend
CEO approval
Business Outlook

Pros

I wanted to get into a technology company but did not have a technology background. What I do have is a strong work ethic, a positive demeanor, a desire to learn, and a winning smile (at least my mom thinks so). I desperately wanted to work for a tech company, and one that cares about their customers and employees. AppFolio meets the bill and then some. Customer Success gave me my opportunity and I am so thankful. AppFolio sets ambitious goals that we appear to achieve and I’m confident we will continue to. With this ambition comes the need to identify top performers and promote aggressively. It is clear that is what happens here. If you are hungry, a nice person, and work hard - you will grow your career. It is that easy! I have learned so much in CS that I know makes me a more valuable AppFolian and will allow me even more opportunity as I continue my career here. With all due respect to those that have not been promoted or fell stagnant, it isn’t the leadership team or some kind of evil plan that is holding you back. Work is hard sometimes; this job is no different. In my short time here, I have seen a crazy amount of promotions and have no doubt I will have a fruitful career here. Maybe I just have perspective, but this place is legit. All I ever wanted was to work somewhere where I was valued and could control my future with my effort. I found that place! Pros Punch List: Opportunity for growth - I don’t have to desire my boss’s job. There is plenty of room for advancement. Amazing co-workers - some of the nicest people ever and I’m laughing nearly all day! Cool work environment - Ping Pong, Pool table, open floor plan. Endless snacks, food, and regular adult beverages! Super collaborative and supportive environment. Leadership values and promotes a work-life balance and truly care about their team members. Great benefits! An ethically driven organization with clear values that permeate every department.

Cons

The product is complex and takes a good amount of effort to master. Starting here was like going back to college. I had to study at home and really put in the work before I understood what I was doing. If you are smart, driven, and want to be challenged then you will enjoy this job. If you struggled in college, didn't do your homework, and have poor time management - look elsewhere.

5.0
Jan 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Customer Success is a great place to develop your career. I have learned so much in my time here and have consistently grown my career. You can’t beat the fantastic company culture and amazing people! It is a fast paced, challenging environment and you will be regularly pushed outside your comfort zone but constantly supported. The opportunity for growth is endless. If you want to succeed here, you will!

Cons

I dont have any at this moment

5.0
Jan 13, 2020
Recommend
CEO approval
Business Outlook

Pros

- I love AppFolio and the Customer Success Department. I can directly see the value I bring to the company and the impact I make on the lives of my customers. - My coworkers are my friends and I know my manager cares about me as a person and as a professional. - Great perks (snack kitchen, pingpong, swag, free lunches, food trucks/car wash that comes to you), great health benefits, and good work life balance. - Our stock price keeps going up!

Cons

- The work is challenging (as customer service roles are), but I love helping people and seeing my customers learn and grow. I've worked other jobs in the past that were theoretically easier, but not even remotely as rewarding.

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AppFolio Response
5y
Thank you for taking the time to share your experience with AppFolio's customer success team. Love to hear that you find your work rewarding!
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