Is AppFolio a good company to work for as a Customer Success/Service Representative?

Customer Success/Service Representative professionals working at AppFolio have rated their employer with 4.0 out of 5 stars in 64 Glassdoor reviews. This is a lower than average score with the overall rating of AppFolio employees being 4.1 out of 5 stars. Search open Customer Success/Service Representative Jobs at AppFolio now and start preparing for your job interview by browsing frequently asked Customer Success/Service Representative interview questions at AppFolio .

Does AppFolio pay Customer Success/Service Representative employees well?

Customer Success/Service Representative professionals rate their compensation and benefits at AppFolio with 2.6 out of 5 stars based on 64 anonymously submitted employee reviews. This is 34.9% worse than the company average rating for salary and benefits. Find out more about Customer Success/Service Representative salaries at AppFolio.

What are the top reviewed jobs at AppFolio?

Customer Success Manager (60) , Software Engineer (54) , Account Executive (40) , Business Development Representative (BDR) (26) , Customer Care Representative (23) , Customer Service Representative (23) , Data Migration Specialist (22) , Software Engineer(Internship) (17) , Manager (16) , Senior Software Engineer (14) , Sales Development Representative (13) , Operator (12) , Contact Center Representative (11) , Customer Care Specialist (10) , Onboarding Specialist (10)

What are the pros of working at AppFolio according to real employee reviews?

"Remote work flexible and Great culture" ((in 215 reviews)); "Company culture is great and business trajectory is impressive" ((in 77 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 59 reviews)); "The benefits are great as well!" ((in 58 reviews)); "Great leadership, organization, and very welcoming upon onboarding" ((in 45 reviews))

What are the cons of working at AppFolio according to real employee reviews?

"Low pay and work hours suck unless you were a favorite of management." ((in 68 reviews)); "Bad management, impossible to hit goals" ((in 37 reviews)); "If you have a great manager you can go months without seeing the worst of the company." ((in 32 reviews)); "Long training period that seemed more checklist oriented vs. valuable to prepare" ((in 18 reviews)); "Bdr salary is low and leads are bad" ((in 16 reviews))

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AppFolio

AppFolio Customer Success/Service Representative reviews

4.0

77% would recommend to a friend

(64 total reviews)

Shane Trigg

78% approve of CEO

75% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

3.9

Senior management

3.5

Work/Life balance

3.4

Career opportunities

2.6

Compensation and benefits

Customer Success/Service Representative employees have rated AppFolio with 4.0 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Customer Success/Service Representative professionals have a good working experience there. AppFolio is rated in line with the average (within 1 standard deviation) by Customer Success/Service Representative professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

64 reviews

5.0

Jun 26, 2025

Fast Paced Company & Good Culture

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great product Team and managers are supportive Opportunities to grow and take on new challenges

Cons

Compensation is lower Lack of development

1.0

Mar 9, 2024

Collateral damage

Customer success

Recommend

CEO approval

Business Outlook

Pros

First hand experience of corporate culture

Cons

Upper management forgot about the people and focused on profit.

AppFolio Response

I'm disappointed to hear that you didn't have a positive experience working at AppFolio. While any change comes with challenges, we have confidence in the direction we are taking AppFolio, and believe that the decisions we’ve made have been in service of our customers and creating a healthy and durable company. I wish you the best on the next chapter of your career journey.

2.0

Nov 22, 2023

Unstable environment

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Hybird work option great office snacks.

Cons

Training is extremely stressful You are tested weekly, and the training materials are unclear at best.

Viewing 1 - 3 of 64 Reviews

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AppFolio

AppFolio Customer Success/Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Fast Paced Company & Good Culture

Collateral damage

Unstable environment

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AppFolio reviews FAQs

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