Is AppFolio a good company to work for as a Customer Success/Service Representative?

Customer Success/Service Representative professionals working at AppFolio have rated their employer with 4.0 out of 5 stars in 64 Glassdoor reviews. This is a lower than average score with the overall rating of AppFolio employees being 4.1 out of 5 stars. Search open Customer Success/Service Representative Jobs at AppFolio now and start preparing for your job interview by browsing frequently asked Customer Success/Service Representative interview questions at AppFolio .

Does AppFolio pay Customer Success/Service Representative employees well?

Customer Success/Service Representative professionals rate their compensation and benefits at AppFolio with 2.6 out of 5 stars based on 64 anonymously submitted employee reviews. This is 34.9% worse than the company average rating for salary and benefits. Find out more about Customer Success/Service Representative salaries at AppFolio.

What are the top reviewed jobs at AppFolio?

Customer Success Manager (60) , Software Engineer (54) , Account Executive (40) , Business Development Representative (BDR) (26) , Customer Care Representative (23) , Customer Service Representative (23) , Data Migration Specialist (22) , Software Engineer(Internship) (17) , Manager (16) , Senior Software Engineer (14) , Sales Development Representative (13) , Operator (12) , Contact Center Representative (11) , Customer Care Specialist (10) , Onboarding Specialist (10)

What are the pros of working at AppFolio according to real employee reviews?

"Remote work flexible and Great culture" ((in 212 reviews)); "Company culture is great and business trajectory is impressive" ((in 76 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 62 reviews)); "The benefits are great as well!" ((in 59 reviews)); "Great leadership, organization, and very welcoming upon onboarding" ((in 45 reviews))

What are the cons of working at AppFolio according to real employee reviews?

"Pay is low and it's not open to negotiations." ((in 72 reviews)); "The salary is low compared to similar roles for other companies." ((in 13 reviews)); "Training is broken down into 3 sections." ((in 12 reviews)); "Upper management forgot about the people and focused on profit." ((in 12 reviews)); "Condescending managers, blatantly obvious favoritism." ((in 9 reviews))

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AppFolio

AppFolio Customer Success/Service Representative reviews

4.0

77% would recommend to a friend

(64 total reviews)

Shane Trigg

78% approve of CEO

75% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

3.9

Senior management

3.5

Work/Life balance

3.4

Career opportunities

2.6

Compensation and benefits

Customer Success/Service Representative employees have rated AppFolio with 4.0 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Customer Success/Service Representative professionals have a good working experience there. AppFolio is rated in line with the average (within 1 standard deviation) by Customer Success/Service Representative professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

64 reviews

5.0

May 11, 2020

Wonderful company all around

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Company values are strong and hold true day to day. Leadership cares about its employees. Peers care for one another, very friendly place. It's clear there is an emphasis on work life balance.

Cons

Depending on your role, pay scale growth may be limited, but not far off from market standards so can't complain too much.

5.0

Feb 8, 2020

Great place to work at

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

very positive work environment to work at

Cons

not much mobility internally to move to a different department

3.0

Jan 15, 2020

Beware of the reviews

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great people and relaxed dress attire

Cons

High turn over, low pay and high stress environment

Viewing 28 - 30 of 64 Reviews

Jobs at AppFolio

Associate Manager, Concierge

Account Executive - SMB

Revenue Operations Manager

Business Development Representative - SMB

Product Support Specialist I - Smart Maintenance

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AppFolio

AppFolio Customer Success/Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Wonderful company all around

Great place to work at

Beware of the reviews

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AppFolio reviews FAQs

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