Pros
AppFolio is a successful company that will only continue growing. Getting in to the company as a part of Customer Success is something I feel really lucky to have done, considering I did not have any corporate experience prior to working at AppFolio. The work is fast and there are high expectations set for the employees, but the management team is always available and focused on helping employees get the most out of their position here. In my first year on the Customer Success team I learned more about professionalism, task management, and customer service than I ever expected to learn (not to mention everything about the software). I really appreciate the focus on longer term professional development rather than just day to day performance. The pay is entry level, but the role comes with full benefits and PTO and lots of opportunity to grow.
Cons
I think it can be easy to get caught up in the day to day stress of working in customer service, but if you take advantage of the benefits that come out of the job and the opportunities that you can take within just the first two years it is easy to see that it is worth it. This role is for people looking to build a career, not just take a job. You have to start somewhere when you are beginning your career, and I feel really strongly that AppFolio is a great place to come in and learn what it takes to succeed in a big, successful company.