Is AppFolio a good company to work for?

AppFolio has an overall rating of 4.0 out of 5, based on over 1,215 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at AppFolio to a friend and 65% have a positive outlook for the business. The best reviews about AppFolio have been left by employees working as Software Engineer(Internship) , Manager and Software Engineer .

Does AppFolio pay their employees well?

According to anonymously submitted Glassdoor reviews, AppFolio employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at AppFolio. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at AppFolio?

82% of AppFolio employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AppFolio 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at AppFolio?

Customer Success Manager (60) , Software Engineer (54) , Account Executive (40) , Business Development Representative (BDR) (26) , Customer Care Representative (23) , Customer Service Representative (23) , Data Migration Specialist (22) , Software Engineer(Internship) (17) , Manager (16) , Senior Software Engineer (14) , Sales Development Representative (13) , Operator (12) , Contact Center Representative (11) , Customer Care Specialist (10) , Onboarding Specialist (10)

What are the pros of working at AppFolio according to real employee reviews?

"Remote work flexible and Great culture" ((in 208 reviews)); "used to be great people and leaders" ((in 159 reviews)); "Company culture is great and business trajectory is impressive" ((in 78 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 60 reviews)); "The benefits are great as well!" ((in 59 reviews))

What are the cons of working at AppFolio according to real employee reviews?

"Low pay and work hours suck unless you were a favorite of management." ((in 70 reviews)); "If you have a great manager you can go months without seeing the worst of the company." ((in 30 reviews)); "No training for new hires." ((in 15 reviews)); "Bdr salary is low and leads are bad" ((in 15 reviews)); "Upper management forgot about the people and focused on profit." ((in 12 reviews))

What are employees saying about AppFolio layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about AppFolio layoffs and their outlook for job security at AppFolio in 2026.

What AppFolio locations have received the highest employee ratings?

San Diego , Santa Barbara , Goleta , Dallas , Los Angeles , Richardson

AppFolio reviews

4.0

82% would recommend to a friend

(1,142 total reviews)

Shane Trigg

82% approve of CEO

65% positive business outlook

Ratings by category

4.2

Culture & values

4.1

Diversity & inclusion

4.1

Work/Life balance

3.7

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

AppFolio has an employee rating of 4.0 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AppFolio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

May 10, 2024

Great people, but the company needs major help.

Customer care specialist i

Recommend

CEO approval

Business Outlook

Pros

Facilities, Some of the people you work with.

Cons

Major group thinks that are not conducive to a fully inclusive work environment. Ever changing environment is a big red flag of a company that wants to keep their employees in a state of fear and it works. Pay is not the best for the amount of things they have you do. The titles and promotions are not equal across the employee base in a way that is non equatable. I'm doing the same amount of work as others that were hired in the same group as me and I outperformed them but they get paid substantially more because they had property management experience and I didn't. They feed you with stories of upward mobility and further career opportunities to get you to stay, however the paths they explained to me dont even exist anymore becaue of how much change there has been.

AppFolio Response

2y

Thank you for taking the time to share feedback on your experience as an AppFolian. Change is a constant in any organization striving for progress and innovation. While change can be challenging, it's our commitment to uphold our core value of "Building Trust Every Day" by fostering an environment of transparency through transitions. Additionally, we've established strategic compensation guidelines to foster an equitable experience, as well as a culture that rewards performance. I encourage you to discuss any concerns you have regarding your compensation or career growth opportunities with your manager or HR Business Partner.

3.0

Jan 11, 2024

Company focuses on appearance rather than employees

Consumer relations specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits, nice offices, flexible working arrangements

Cons

Poor management, overpaid executives, feel like a cog in a machine

AppFolio Response

2y

We know that both benefits and work environment play an important part in the employee experience, so it's great to hear that your experience was a good one. On the flip side, I'm disappointed to hear you didn't have a positive outlook on management. While I can vouch for our Leaders, each employee's experience is unique, and we take all feedback seriously. Thanks for taking the time to leave your review.

1.0

Aug 4, 2022

Don't Do It

Senior customer care representative

Recommend

CEO approval

Business Outlook

Pros

Your teammates will be really supportive and kind!

Cons

Almost everyone that I have trained or trained with has quit, even with no job to go to, just to get away from this toxic work environment where nothing you do is good enough, and everything that goes wrong is your fault, while everything that goes well is "thanks to management." I would recommend you message FORMER employees on LinkedIn for candid feedback on their experience here. Don't bother interviewing let alone applying for this job. There is so much turn over and people keep quitting. They don't care about quality here, just quantity. Close as many support tickets as you can, but don't take the time to do it right, otherwise you won't be able to close as many tickets! Management (at least in the Customer Care/Customer Support side) needs to just be completely redone. They underpay at pretty much every job in every department at AppFolio (from what other AppFolio employees have voiced in their own feedback upwards). Unless you are a white male, you probably won't fit in here.

Viewing 37 - 39 of 1,142 Reviews

Jobs at AppFolio

User Experience Designer

User Experience Designer

User Experience Designer

User Experience Designer

AppFolio

AppFolio reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great people, but the company needs major help.

Company focuses on appearance rather than employees

Don't Do It

Jobs at AppFolio

AppFolio reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

AppFolio reviews FAQs

Jobs at AppFolio