AppFolio reviews

4.0

82% would recommend to a friend

(1,144 total reviews)
avatar

Shane Trigg

82% approve of CEO

65% positive business outlook

AppFolio has an employee rating of 4.0 out of 5 stars, based on 1,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AppFolio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
5.0
Oct 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Growing company that I've yet to see a ceiling. Management is approachable and genuinely cares about your professional growth, which you do own, as well as your personal well being. Coworkers often become friends and they are highly motivated and excited to come into the office. The snacks and lunches are good too!

Cons

Compensation is a bit low compared to other, similar, companies in the immediate area but I have noticed this is being improved upon. Other than that, I cannot think of anything that comes to mind.

5.0
Oct 17, 2018

I love this place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Awesome leadership team. Being a publicly traded company, change within AppFolio and the product itself is necessary and constant. Executives are transparent in the reasons behind these changes, which allows employees to understand how the company ultimately makes decisions. This is rare for a company of this size. While AppFolio has grown substantially since I was hired, this is something that has not changed and I hope never will. - SO MUCH opportunity. Employees are encouraged to be forward-thinking in their career and management always looks internally when a new position opens. I have received 4 promotions in the span of 4 years. - Amazing people. I have met some of my closest friends working at AppFolio. They hire positive, hardworking people that you actually enjoy being around outside of work. - Cross departmental movement/learning opportunities. There are frequent meetings held for the sole purpose of educating employees on the inner workings of other departments to ensure we are all aligned as a business and to foster career progression. Employees are always supported if they have an interest in a position that falls outside of their department. - Impressive product. Employees are able to meet customers at trade shows, our annual customer conference, and luncheons hosted throughout the year across the country. Getting that face-to-face interaction allows us to see the positive impact our software has on our clients and their businesses. - Work hard, play hard mentality. The teams I have been a part of have always been rewarded for their success. - Compensation. We're all here to make money.

Cons

I can't think of any!

avatar
AppFolio Response
7y
Glad to hear you've found so much opportunity here - we love hearing these career growth success stories. Thank you for taking the time to share your experience and the great advice as we grow. We're continuing to invest in even more leadership and manager skills training - you've seen us ramp this up quite a bit this year and we will continue to add more in 2019.
4.0
Oct 17, 2018
Recommend
CEO approval
Business Outlook

Pros

The company culture is great - everyone who works here is not only a coworker but a friend. The job challenges me every day (but not too much) and I have autonomy in my day to day work (I can make my own call schedule, am able to innovate on processes). I also feel my feedback regarding the work we do as a department and my ideas are heard and acted upon by management.

Cons

There still is not a great review structure in place. We only get reviews and are only qualified for a raise once per year (unless you move to a new team). Because of this there is a lot of turnover in the teams and this can be tumultuous and feel overwhelming (constantly having to pick up work from people who are leaving to seek better pay). I personally have experienced having to wait an unexplained amount of time to receive a promotion, only to realize the reason I had to wait was so the company could lump together my promotion and my annual raise I was already receiving. It was disappointing to say the least - and when I tried to negotiate salary I was shot down. There is never a good explanation as to why you are receiving the raise that you are, and oftentimes management is not transparent about things like pay. If you work in services (Customer Success specifically) it is going to be at least one year until you feel fully confident with the product and you are qualified to move to another team. The first year at AppFolio can be rough because of the learning curve and the difficult customers you will have to deal with in the Customer Success queues. But if you stick it out the benefits of the next many years you will likely spend with AppFolio are absolutely worth it!

Viewing 1012 - 1014 of 1,144 Reviews

Glassdoor has 1,217 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.