Is AppFolio a good company to work for as a Customer Success/Service Representative?

Customer Success/Service Representative professionals working at AppFolio have rated their employer with 4.0 out of 5 stars in 64 Glassdoor reviews. This is a lower than average score with the overall rating of AppFolio employees being 4.1 out of 5 stars. Search open Customer Success/Service Representative Jobs at AppFolio now and start preparing for your job interview by browsing frequently asked Customer Success/Service Representative interview questions at AppFolio .

Does AppFolio pay Customer Success/Service Representative employees well?

Customer Success/Service Representative professionals rate their compensation and benefits at AppFolio with 2.6 out of 5 stars based on 64 anonymously submitted employee reviews. This is 34.9% worse than the company average rating for salary and benefits. Find out more about Customer Success/Service Representative salaries at AppFolio.

What are the top reviewed jobs at AppFolio?

Customer Success Manager (60) , Software Engineer (54) , Account Executive (40) , Business Development Representative (BDR) (26) , Customer Care Representative (23) , Customer Service Representative (23) , Data Migration Specialist (22) , Software Engineer(Internship) (17) , Manager (16) , Senior Software Engineer (14) , Sales Development Representative (13) , Operator (12) , Contact Center Representative (11) , Customer Care Specialist (10) , Onboarding Specialist (10)

What are the pros of working at AppFolio according to real employee reviews?

"Remote work flexible and Great culture" ((in 212 reviews)); "used to be great people and leaders" ((in 161 reviews)); "Company culture is great and business trajectory is impressive" ((in 73 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 62 reviews)); "benefits are great" ((in 62 reviews))

What are the cons of working at AppFolio according to real employee reviews?

"Pay is low and it's not open to negotiations." ((in 70 reviews)); "Bad management, impossible to hit goals" ((in 36 reviews)); "If you have a great manager you can go months without seeing the worst of the company." ((in 29 reviews)); "Long training period that seemed more checklist oriented vs. valuable to prepare" ((in 17 reviews)); "Bdr salary is low and leads are bad" ((in 15 reviews))

Skip to content Skip to footer

Notifications

AppFolio

AppFolio Customer Success/Service Representative reviews

4.0

77% would recommend to a friend

(64 total reviews)

Shane Trigg

78% approve of CEO

75% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

3.9

Senior management

3.5

Work/Life balance

3.4

Career opportunities

2.6

Compensation and benefits

Customer Success/Service Representative employees have rated AppFolio with 4.0 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Customer Success/Service Representative professionals have a good working experience there. AppFolio is rated in line with the average (within 1 standard deviation) by Customer Success/Service Representative professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

64 reviews

5.0

Jan 15, 2022

Phenomenal Company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Love working here. Some quick pros: Company Culture Work-life balance The people Above average benefits (matching 401k up to 4%, good healthcare, 12 weeks for parental leave)

Cons

Salary seems a little low for a forward-thinking tech company. However, leadership has listened and is very aware of the current job market. Quarterly analysis of industry wages are completed and we get market rate adjustments. Much happier with pay now than I have been in the past (please keep this up!)

3.0

Jan 12, 2022

Stressful job and not paid well enough

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Culture is good and everyone in the department is really nice.

Cons

The pay is not very competitive and the CSMs are treated poorly by other departments.

2.0

Aug 11, 2021

Great company, tough department

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

- kind hearted people work here but often leave very fast - great company values

Cons

- do not value past experience - pay is very low considering cost of living - customer success department is a revolving door - management has little to no experience leading or supervising staff

AppFolio Response

Glad you appreciated the company values and people but it sounds like this wasn't quite the right fit for you. Customer Success is a fast-paced role with great opportunity to engage with customers - that said, we do have high standards and expect a fast pace. We continually invest in leadership development and I'll be sure to share your feedback with the team.

Viewing 13 - 15 of 64 Reviews

Jobs at AppFolio

Associate Manager, Concierge

Account Executive - SMB

Revenue Operations Manager

Business Development Representative - SMB

Inbound Sales Representative

Columbus, OH

View job

AppFolio reviews FAQs

AppFolio reviews AppFolio Customer Success/Service Representative reviews

AppFolio

AppFolio Customer Success/Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Phenomenal Company

Stressful job and not paid well enough

Great company, tough department

Jobs at AppFolio

AppFolio reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at AppFolio

AppFolio reviews FAQs