AppFolio Customer Success/Service Representative reviews

4.0

77% would recommend to a friend

(64 total reviews)
avatar

Shane Trigg

78% approve of CEO

75% positive business outlook

Customer Success/Service Representative employees have rated AppFolio with 4.0 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Customer Success/Service Representative professionals have a good working experience there. AppFolio is rated in line with the average (within 1 standard deviation) by Customer Success/Service Representative professionals compared to other employers within the Information Technology industry (3.6 stars).

Reviews by job title

64 reviews
3.0
Aug 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Work from home and health benefits are good there are good people there. However office politics are at play.

Cons

Training is unnecessarily difficult. You are put under tremendous pressure to pass poorly structured test littered with misspelled words. The work environment can be extremely stressful at times.

3.0
Jul 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Good company that has lots of benefits

Cons

Worst part was the job itself and dealing with impatient/ rude real estate "professionals" all day long

Viewing 10 - 12 of 64 Reviews

Glassdoor has 1,220 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.