Is AppFolio a good company to work for as a Customer Success/Service Representative?

Customer Success/Service Representative professionals working at AppFolio have rated their employer with 4.0 out of 5 stars in 64 Glassdoor reviews. This is a lower than average score with the overall rating of AppFolio employees being 4.1 out of 5 stars. Search open Customer Success/Service Representative Jobs at AppFolio now and start preparing for your job interview by browsing frequently asked Customer Success/Service Representative interview questions at AppFolio .

Does AppFolio pay Customer Success/Service Representative employees well?

Customer Success/Service Representative professionals rate their compensation and benefits at AppFolio with 2.6 out of 5 stars based on 64 anonymously submitted employee reviews. This is 34.9% worse than the company average rating for salary and benefits. Find out more about Customer Success/Service Representative salaries at AppFolio.

What are the top reviewed jobs at AppFolio?

Customer Success Manager (60) , Software Engineer (54) , Account Executive (40) , Business Development Representative (BDR) (26) , Customer Care Representative (23) , Customer Service Representative (23) , Data Migration Specialist (22) , Software Engineer(Internship) (17) , Manager (16) , Senior Software Engineer (14) , Sales Development Representative (13) , Operator (12) , Contact Center Representative (11) , Customer Care Specialist (10) , Onboarding Specialist (10)

What are the pros of working at AppFolio according to real employee reviews?

"Remote work flexible and Great culture" ((in 211 reviews)); "used to be great people and leaders" ((in 155 reviews)); "Company culture is great and business trajectory is impressive" ((in 74 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 65 reviews)); "benefits are great" ((in 65 reviews))

What are the cons of working at AppFolio according to real employee reviews?

"Pay is low and it's not open to negotiations." ((in 70 reviews)); "The salary is low compared to similar roles for other companies." ((in 17 reviews)); "compensation, workload, training is brutal" ((in 13 reviews)); "Upper management forgot about the people and focused on profit." ((in 12 reviews)); "Condescending managers, blatantly obvious favoritism." ((in 9 reviews))

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AppFolio

AppFolio Customer Success/Service Representative reviews

4.0

77% would recommend to a friend

(64 total reviews)

Shane Trigg

78% approve of CEO

75% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

3.9

Senior management

3.5

Work/Life balance

3.4

Career opportunities

2.6

Compensation and benefits

Customer Success/Service Representative employees have rated AppFolio with 4.0 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Customer Success/Service Representative professionals have a good working experience there. AppFolio is rated in line with the average (within 1 standard deviation) by Customer Success/Service Representative professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

64 reviews

2.0

Apr 1, 2021

High stress, best for extroverts

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

lots of great people, good snacks

Cons

high-stress job, the pay was low to ok, you were punished for efficiency by having more work dumped on you, not a clear path to raises or career advancement.

5.0

Dec 10, 2020

Amazing Culture

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Being that we are WFH, the company has done a great job providing resources to make it as smooth as possible

Cons

none so far, everything has been an amazing experience.

4.0

Dec 9, 2020

Customer

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Flexibility and supportive team members

Cons

They expect a lot from newcomers

Viewing 19 - 21 of 64 Reviews

Jobs at AppFolio

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AppFolio

AppFolio Customer Success/Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

High stress, best for extroverts

Amazing Culture

Customer

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