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AppFolio

Engaged Employer

AppFolio Customer Success/Service Representative reviews

4.0

77% would recommend to a friend

(64 total reviews)
avatar

Shane Trigg

78% approve of CEO

75% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

3.9

Senior management

3.5

Work/Life balance

3.4

Career opportunities

2.6

Compensation and benefits

Customer Success/Service Representative employees have rated AppFolio with 4.0 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Customer Success/Service Representative professionals have a good working experience there. AppFolio is rated in line with the average (within 1 standard deviation) by Customer Success/Service Representative professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

64 reviews
1.0
Nov 17, 2020

Lol

Customer success manager
Recommend
CEO approval
Business Outlook

Pros

Lower average of industry standard pay Some food

Cons

There's never enough staff, and they always give you more work to do. You're encouraged to work after hours not clocked in if you can't get your work done. You're blamed all the time for mistakes made in other departments. Very low upward mobility potential compared to similar companies. Recruiters tend to be people who couldn't make it in sales - this company is no different. Don't fall for it. My advice if you need a job is to hit all the checkboxes with the recruiters and quit right after training. There's better jobs in Dallas, especially during the Covid Pandemic

3.0
Oct 16, 2020

CSM

Customer success manager
Recommend
CEO approval
Business Outlook

Pros

People made the job worth it. I made some seriously great connections with coworkers at AppFolio. Something like that is needed when you have clients freaking out on you for 8 hours a day (9 if you worked while eating lunch at your desk as some often did). During my time there, product trainers were the best and incredibly resourceful (S/O to you, Kenna). Management was readily available most of the time when needed for escalations. Yes - there are free snacks and coffee. Make sure you thank Rachel for keeping it stocked and fresh. Benefits good for my single life. Vacation/PTO great to counteract the success department demand. Pay average/below average in comparison to other Success Manager roles in the area.

Cons

I learned at the end of the road that you have to give an ultimatum to acquire your desired position, despite all the positive talk about growth and expansion and taking different paths in the company. Turns out you can grow in any direction you work tirelessly towards, UNLESS your managers are set on trying to convince you to stay within the department you never even applied to in the first place.

Viewing 22 - 24 of 64 Reviews
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Glassdoor has 1,220 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.