Very antiquated and disorganized processes and tech stack.
ASTI is still struggling to find their differentiator from other resellers.
Large push for customer success in the past 2 years with poor execution on how this team interfaces with sales & customers.
No tangible company goals or initiatives that are not related to sales revenue. There is no “why” behind the selling.
No onboarding process, new hires are not set up for success leading to high turnover. Large customers who have been loyal for a long time are starting to leave due to ASTI’s internal turnover rate.
Occasional nepotism/ politics in hiring.
No annual raise structure. Promotions only available with turnover.
Lack of in house resources in product development, marketing collateral, general personnel resources.
Key technical team members are overworked and unable to take vacation without causing disruption.
Pay and benefits are not very competitive, no gym reimbursement, mental health resources, parental leave, etc. HR department provides no resources for navigating health plans, resolving employee issues or general employee enablement.
Recent acquisition by Graitec was very poorly executed, existing employees not prioritized.
