3.0
Jun 10, 2016
Support Technician Level 2.
Current employee, more than 5 years
University Park, IL
Recommend
CEO approval
Business Outlook
Pros
Friendly people, good commute. Good at recognizing birthdays and anniversaries. CEO is a good guy-always keeps us updated on the company. Good entry level job.
Cons
Micromanaged(feel like I'm 10 years old sometimes), low pay. (Really low pay) Customer Support has the lowest pay in the company for some reason. The training isn't great- you learn on the fly..but it's painful at first for you and the customer till you know what you're doing. It's possible to advance..but hard. Turnover rate is high in customer support. Management can be really passive-aggressive.