Where to begin. Low pay for the industry, don't expect to make a killing here unless you still live with your parents and have no bills. Insurance package is weak and expensive I think it's just over Obamacare minimum requirements. Raises are a complete joke, $500 a year, let that sink in less than $10 a week they consider a raise. They will tell you that they don't have the money to give out a better raise then weeks later buy a new company, or remodel some part of the building or hire one of the CEOs buddies for a newly created position making 6 figures. No bonuses of any kind unless you are management or sales. You will only receive negative feedback from your superiors.
The dept. that handles almost all of the calls that come in are the lowest paid of all departments. The support department has the highest turnover rate of any other department here. In one year it is not unusual for the entire dept to "flip". There is no future unless you kiss up to the right people.
Management only follows their rules and guidelines when it suits them to do so. Most of the supervisors have no idea how the program even works and have not even worked on the program or took a call in 10 years, the most recent supervisor has less than a year on the phones working on the software. Management plays favorites and will give those people special opportunities not given to people who deserve it. People who dont deserve promotions are given it over tenured employees with more qualifications.
Supervisors basically have no job requirements and aren't required to follow their schedule. Some supervisors focus all their efforts into food parties rather than work, and have lower techs do their jobs for them.
Management has no reality of what it actually going on underneath them, most of their focus goes into customer retention instead of fixing why customers leave us they tell employees to ask why they hate us every 90 days.
