Is Arbella Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Arbella Insurance have rated their employer with 3.4 out of 5 stars in 17 Glassdoor reviews. This is a lower than average score with the overall rating of Arbella Insurance employees being 4.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Arbella Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Arbella Insurance .

Does Arbella Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Arbella Insurance with 4.3 out of 5 stars based on 17 anonymously submitted employee reviews. This is 2.4% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Arbella Insurance.

What are the top reviewed jobs at Arbella Insurance?

Claims Adjuster (16) , Customer Service Representative (16) , Claims Specialist (6) , Claims Service Center Representative (4) , Manager (4) , Business Analyst (3) , Claim Service Specialist (3) , Claims Service Representative (3) , Operations Associate (3) , Analyst (2) , Auto Damage Appraiser (2) , Claims Representative (2) , Claims Service Specialist (2) , Finance (2) , Human Resources Intern (2)

What are the pros of working at Arbella Insurance according to real employee reviews?

"Good benefits and generous paid time off" ((in 23 reviews)); "Good work/life balance" ((in 19 reviews)); "People are nice and friendly." ((in 18 reviews)); "Great culture and values" ((in 14 reviews)); "Excellent work environment" ((in 11 reviews))

What are the cons of working at Arbella Insurance according to real employee reviews?

"Compensation Concerns: Several reviews mention that the pay is low and not competitive with industry standards." ((in 16 reviews)); "Salary is low." ((in 8 reviews)); "Getting into IT management is difficult from the inside" ((in 8 reviews)); "nepotism and corruption" ((in 3 reviews)); "low pay, the same people advancing, managers don't have a clue," ((in 3 reviews))

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Arbella Insurance

Arbella Insurance Customer Service (CSR) reviews

3.4

82% would recommend to a friend

(17 total reviews)

Paul Brady

Not enough data to show CEO approval

99% positive business outlook

Ratings by category

4.5

Work/Life balance

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Career opportunities

4.3

Compensation and benefits

3.5

Senior management

Customer Service (CSR) employees have rated Arbella Insurance with 3.4 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Arbella Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

4.0

Oct 8, 2024

Good company, good benefits, not very high py

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Awesome benefits Great office space Room to grow

Cons

Many positions don’t pay very well Hybrid work varies Stressful phone calls

4.0

Oct 7, 2024

Good entry level role

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good experience with opportunity to advance career.

Cons

Low paying company regardless of the department and workload.

1.0

Sep 6, 2023

treated poorly, monitored bathroom breaks, babysitting

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

easy hiring process because so desparate to fill

Cons

everything. literally. pay so little monitor bathroom time length

Viewing 4 - 6 of 17 Reviews

Jobs at Arbella Insurance

Customer Experience Professional - Hybrid

Team Manager - Customer Service

BIA Customer Service Agent (personal lines)

BIA Customer Service Agent (personal lines) - HYBRID

BIA - Commercial Lines Lead

Arbella Insurance reviews FAQs

Arbella Insurance reviews Arbella Insurance Customer Service (CSR) reviews

Arbella Insurance

Arbella Insurance Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company, good benefits, not very high py

Good entry level role

treated poorly, monitored bathroom breaks, babysitting

Jobs at Arbella Insurance

Arbella Insurance reviews FAQs

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