Is Arbella Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Arbella Insurance have rated their employer with 3.4 out of 5 stars in 17 Glassdoor reviews. This is a lower than average score with the overall rating of Arbella Insurance employees being 4.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Arbella Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Arbella Insurance .

Does Arbella Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Arbella Insurance with 4.3 out of 5 stars based on 17 anonymously submitted employee reviews. This is 2.4% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Arbella Insurance.

What are the top reviewed jobs at Arbella Insurance?

Claims Adjuster (16) , Customer Service Representative (16) , Claims Specialist (6) , Claims Service Center Representative (4) , Manager (4) , Business Analyst (3) , Claim Service Specialist (3) , Claims Service Representative (3) , Operations Associate (3) , Analyst (2) , Auto Damage Appraiser (2) , Claims Representative (2) , Claims Service Specialist (2) , Finance (2) , Human Resources Intern (2)

What are the pros of working at Arbella Insurance according to real employee reviews?

"Good benefits and generous paid time off" ((in 23 reviews)); "Good work/life balance" ((in 19 reviews)); "People are nice and friendly." ((in 18 reviews)); "Great culture and values" ((in 14 reviews)); "Excellent work environment" ((in 11 reviews))

What are the cons of working at Arbella Insurance according to real employee reviews?

"Compensation Concerns: Several reviews mention that the pay is low and not competitive with industry standards." ((in 16 reviews)); "Salary is low." ((in 8 reviews)); "Getting into IT management is difficult from the inside" ((in 8 reviews)); "nepotism and corruption" ((in 3 reviews)); "low pay, the same people advancing, managers don't have a clue," ((in 3 reviews))

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Arbella Insurance

Arbella Insurance Customer Service (CSR) reviews

3.4

82% would recommend to a friend

(17 total reviews)

Paul Brady

Not enough data to show CEO approval

99% positive business outlook

Ratings by category

4.5

Work/Life balance

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Career opportunities

4.3

Compensation and benefits

3.5

Senior management

Customer Service (CSR) employees have rated Arbella Insurance with 3.4 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Arbella Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

17 reviews

4.0

May 1, 2023

Arbella CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work life balance is very great.

Cons

Salary is not so great.

5.0

Jul 9, 2022

One of the best jobs I’ve ever had!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Support when you need it. Amazing people Lots of company engagement Great culture

Cons

Work/life balance Workload Commute is wild

4.0

Jan 8, 2021

CSR

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Good work life balance, great coworkers

Cons

The job itself can be repetitive

Viewing 7 - 9 of 17 Reviews

Jobs at Arbella Insurance

Customer Experience Professional - Hybrid

Team Manager - Customer Service

BIA Customer Service Agent (personal lines)

BIA Customer Service Agent (personal lines) - HYBRID

BIA - Commercial Lines Lead

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Arbella Insurance

Arbella Insurance Customer Service (CSR) reviews

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Arbella CSR

One of the best jobs I’ve ever had!

CSR

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