Is Arbella Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Arbella Insurance have rated their employer with 3.4 out of 5 stars in 17 Glassdoor reviews. This is a lower than average score with the overall rating of Arbella Insurance employees being 4.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Arbella Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Arbella Insurance .

Does Arbella Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Arbella Insurance with 4.3 out of 5 stars based on 17 anonymously submitted employee reviews. This is 2.4% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Arbella Insurance.

What are the top reviewed jobs at Arbella Insurance?

Claims Adjuster (16) , Customer Service Representative (16) , Claims Specialist (6) , Claims Service Center Representative (4) , Manager (4) , Business Analyst (3) , Claim Service Specialist (3) , Claims Service Representative (3) , Operations Associate (3) , Analyst (2) , Auto Damage Appraiser (2) , Claims Representative (2) , Claims Service Specialist (2) , Finance (2) , Human Resources Intern (2)

What are the pros of working at Arbella Insurance according to real employee reviews?

"Good benefits" ((in 21 reviews)); "Great Work Life Balance" ((in 20 reviews)); "People are nice and friendly." ((in 16 reviews)); "Great culture and values" ((in 12 reviews)); "Excellent work environment" ((in 10 reviews))

What are the cons of working at Arbella Insurance according to real employee reviews?

"Pay is low." ((in 15 reviews)); "The salaries are severely below the state average and not competitive" ((in 8 reviews)); "Getting into IT management is difficult from the inside" ((in 8 reviews)); "nepotism and corruption" ((in 3 reviews)); "low pay, the same people advancing, managers don't have a clue," ((in 3 reviews))

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Arbella Insurance

Arbella Insurance Customer Service (CSR) reviews

3.4

82% would recommend to a friend

(17 total reviews)

Paul Brady

Not enough data to show CEO approval

99% positive business outlook

Ratings by category

4.5

Work/Life balance

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Career opportunities

4.3

Compensation and benefits

3.5

Senior management

Customer Service (CSR) employees have rated Arbella Insurance with 3.4 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Arbella Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

3.0

Feb 11, 2026

good company, low pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good company culture and benefits

Cons

pays below average for the amount of work

Arbella Insurance Response

5mo

Thank you for sharing your experience working at Arbella. We’re glad to hear that you appreciated our company culture and benefit offerings. We’re always seeking ways to improve our workplace, so we genuinely value this feedback.

2.0

Feb 13, 2025

RUN

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was a great company culture, and lots of support from management

Cons

If you don’t want to get screamed at on the phone all day, don’t work here.

3.0

Nov 18, 2024

Good Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay, Team oriented environment

Cons

Frequent management changes disrupt workplace consistency

Viewing 1 - 3 of 17 Reviews

Jobs at Arbella Insurance

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Arbella Insurance reviews Arbella Insurance Customer Service (CSR) reviews

Arbella Insurance

Arbella Insurance Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

good company, low pay

RUN

Good Company

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